2021 Keystone Passport problems, complaints & recalls
Safety recalls (3)
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-09-13 · campaign 21V708000 · 95,885 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Equipment 2021-04-26 · campaign 21V292000 · 574 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021 Passport 282QB, 2400RB, 2704RK trailers. The safety chains installed are underrated for the Gross Vehicle Weight Rating (GVWR).
Risk: Underrated chains can allow the trailer to detach from the tow vehicle, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will replace the safety chains, free of charge. Owners letters were mailed June 2, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-410.
Structure:body 2021-04-06 · campaign 21V240000 · 233 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021 Passport 282QB trailers equipped with a rear compartment door. The spare tire is mounted to the rear wall in a way that obstructs the view of the left taillight.
Risk: A taillight not visible to other drivers increases the risk of a crash.
Fix: Keystone will notify owners, and dealers will relocate the spare, free of charge Owner notification letters were mailed April 30, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-405.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Back Over Prevention: Camera System 2021-09-10 · ATI&09102021906 · Service Bulletin/Repair Instructions
dealer message - american honda motor co., inc. (ahm) is searching for certain 2019-2021 passports with a customer complaint of the rear view camera inop. to better understand the cause of this condition, ahm would like to inspect the vehicle prior to you attempting a repair of any kind.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.