2011 Volkswagen Eos problems, complaints & recalls
Most-reported problem areas: Air Bags (9) · Power Train (2) · Structure:body (1)
🧭 Reliability snapshot
Compared against other Volkswagen Eos model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Air Bags:frontal:driver Side:inflator Module 2018-03-06 · campaign 18V148000 · 363,713 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Air Bags:frontal 2015-08-04 · campaign 15V483000 · 415,825 vehicles
Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Fix: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Service bulletins (851)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine 2026-09-17 · V0116152014815_20 · Service Bulletin/Repair Instructions
suggested fuel additive
Unknown Or Other 2026-09-09 · SM 39-2026 · Other
this special notice is to inform dealers to return the parts listed if it meets the criteria provided.
Unknown Or Other 2026-08-06 · TT 00-13-04_7 · Other
permission to change daily order upgraded to red order
Unknown Or Other 2026-08-04 · V0026012081638_2 · Service Bulletin/Repair Instructions
differences between a leak and seepage
Electrical System 2026-07-15 · VOS-26-42 · Service Bulletin/Repair Instructions
this is a notice for software changes with the odis diagnostic program to correct the communication during vehicle programming function: a software fix is needed to correct the issue: da 0019 - hotfix 12-v battery test(s) – no battery diagnosis - inconclusive test result.
Engine 2026-07-09 · V1718062017813_24 · Service Bulletin/Repair Instructions
oil consumption measurement and electronic oil consumption measurement
Showing the 6 most recent of 851 bulletins. Search all of them free at nhtsa.gov.
What owners report
2023-05-10 · Unknown Or Other“unable to drive vehicle abs system failure - no braking is possible. abs warning light and loss of braking control while attempting to drive. the module part recall 45f2 does not apply to my year 2011 vehicle. though the previous year there is a recall for the part by vw. vw representatives will not offer recall or payment for part replacement sayi…”
2021-12-27 · Service Brakes“my abs/ esc light was on and the brake light was flashing randomly. after diagnostics it appears the abs module is intermittently not receiving power. because of this the abs/esc system randomly does not work as it should. this seems to be the same issue as the 16v-913 safety recall, but my car was manufactured on july 14, 2010 which was 33 days af…”
2019-04-09 · Power Train · 76,000 mi“i was driving out of town at approximately 50 mph when my car suddenly slowed to approximately 20 mph. i could not get the vehicle to go above 20 mph. i pulled it off of the road and turned the car off. i restarted and again it would not get past 20 mph. when i switched the car to manual mode it would not go past 2nd gear. after a few hours o…”
2018-04-17 · Electrical System · 100,114 mi“started my car after work and noticed half my exterior lights didn't work. checked the fuses and f16 fuse was melted.…”
2018-01-31 · Air Bags“takata recall. receive notice that i have faulty takata airbags a few years ago. approximately one year later i received a notice that a temporary repair was available that would swap the original airbag with a replacement module of the original design that did not include a drying agent. that notice was clear that this was only an interim repai…”
2017-12-06 · Unknown Or Other“the clock spring in my car has failed requiring complete replacement. this complete failure comes a short 9 months after the initial 'repair' done following a vw recall on the part- they simply placed a cover over the original clock spring. they tell me that they will not cover the replacement of the part, because i had the initial safety check do…”
2017-05-22 · Air Bags“i received a letter in april 2016 regarding a takata sdi driver frontal airbag recall.. to date no one is able to tell me whether the car has been recalled and is in need of repairs. i have checked the website periodically but find it unhelpful and confusing. what s going on with the recall??…”
2017-03-13 · Air Bags“tl* takata recall. the contact owns a 2011 volkswagen eos. the contact received notification of nhtsa campaign number: 16v078000 (air bags); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the…”
2017-02-07 · Air Bags · 28,000 mi“takata recall. i was informed of the recall on my airbag a year ago, on february 9, 2016. vw does not yet have a repair available. i believe a year with a defective and dangerous airbag is too long to wait.…”
2017-01-11 · Air Bags“tl* takata recall. the contact owns a 2011 volkswagen eos. the contact received notification of nhtsa campaign number: 16v078000 (air bags); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manu…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.