2012 Volvo Vnl problems, complaints & recalls
Most-reported problem areas: Suspension (2) · Structure:body (1) · Steering (1)
Safety recalls (14)
Trailer Hitches:fifth Wheel Assembly 2015-10-13 · campaign 15V643000 · 669 vehicles
Defect: Volvo Trucks North America (Volvo) is recalling certain model year 2011-2013 VNL and VNM trucks manufactured June 21, 2010, to December 14, 2012. The affected trucks are equipped with Fontaine Ultra LT Fifth Wheel connectors, which, due to cumulative damage to the fifth wheel and its locking mechanism, have a locking mechanism that may fail to operate or to properly engage.
Risk: If the fifth wheel and locking mechanism are sufficiently damaged, the locking mechanism may fail to operate as intended and the trailer may unexpectedly detach from the tractor, increasing the risk of a crash.
Fix: Volvo will notify owners, and Fontaine dealers will replace the fifth wheel with an Ultra NT model fifth wheel, free of charge. The recall began on November 23, 2015. Owners may contact Volvo customer service at 1-800-528-6586. Volvo's number for this recall is RVXX1507.
Electrical System 2015-10-08 · campaign 15V634000 · 101 vehicles
Defect: Volvo Trucks North America (Volvo) is recalling certain model year 2012-2014 Volvo VNL trucks manufactured December 1, 2011, to September 1, 2013, equipped with certain Electric Auxiliary Power Units (APU), part number BA600, manufactured by Idle Free Systems (IFS). The affected APUs have metal housings whose mounting points may crack and tear. Additionally, the mounting bolts of the power units may loosen or possibly fail.
Risk: If the mounting points crack and tear or the attaching bolts loosen or fail, the power unit may detach from the truck, becoming a road hazard and increasing the risk of a crash.
Fix: Volvo will notify owners and IFS dealers will inspect the APU for damage and, where needed, install a welded gusset upgrade kit to strengthen the APU C-channels. All units will receive stronger clamping brackets. The recall began on December 10, 2015. Owners may contact Volvo customer service at 1-800-528-6586, or IFS customer service at 1-920-206-9333. Volvo's number for this recall is RVXX1506.
Service Brakes 2015-08-17 · campaign 15V524000 · 2,854 vehicles
Defect: Volvo Trucks North America (Volvo) is recalling certain model year 2012-2015 VNL and VNM trucks manufactured May 31, 2011, to December 1, 2014. In the affected trucks, the trailer hand brake handle may not to return to the off position due to being restricted by the cut out in the trim panel.
Risk: If the brake handle does return to the off position, the trailer service brakes may drag causing the wheel end to overheat and potentially cause a wheel end fire or tire blowout. Either condition increases the risk of a crash.
Fix: Volvo will notify owners, and dealers will inspect the trim panel slot and make it longer, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Volvo customer service at 1-800-258-6586. Volvo's number for this recall is RVXX1504.
Power Train:automatic Transmission 2014-11-18 · campaign 14V739000 · 6,234 vehicles
Defect: Volvo Trucks North America (Volvo) is recalling certain model year 2012, 2014-2015 VHD, 2012-2015 VNL, and 2014-2015 VNM trucks manufactured June 16, 2011, to August 18, 2014, and equipped with the Eco-Roll option. The affected trucks may fail to re-engage the vehicle drivetrain after using the Eco-Roll feature.
Risk: If the drivetrain does not re-engage, the vehicle's stopping distance may be lengthened, increasing the risk of a crash.
Fix: Volvo has notified owners, and dealers will update the Eco-Roll software, free of charge. The recall began on December 10, 2014. Owners may contact Volvo customer service at 1-800-528-6586. Volvo's number for this recall is RVXX1406.
Tires 2014-11-18 · campaign 14V740000 · 115 vehicles
Defect: Volvo Trucks North America (Volvo) is recalling certain model year 2011-2014 VAH and VNL trucks manufactured May 12, 2010, to October 31, 2014. The affected vehicles may experience premature tire failure during certain operating conditions such as high speeds, heavy load, and high road temperature.
Risk: Premature tire failure could increase the risk of a vehicle crash.
Fix: Volvo will notify owners, and dealers will replace the tires and set the road speed limiter, free of charge. The recall began on January 16, 2015. Owners may contact Volvo customer service at 1-800-528-6586. Volvo's number for this recall is RVXX1405.
Forward Collision Avoidance: Adaptive Cruise Control 2014-06-20 · campaign 14V356000 · 1,025 vehicles
Defect: Volvo Trucks of North America (Volvo) is recalling certain model year 2011-2015 VNL and 2014-2015 VNM trucks manufactured November 17, 2010, through February 5, 2014, and equipped with enhanced cruise control and without side fairings. In the affected vehicles, the active braking component of the enhanced cruise control can become disabled.
Risk: If the active braking feature becomes disabled, the vehicle may not automatically activate the brakes as intended when the enhanced cruise control system is in use, thereby increasing the risk of a crash.
Fix: Volvo will notify owners, and dealers will update the control unit software, free of charge. The recall began on August 12, 2014. Owners may contact Volvo customer service at 1-800-528-6586. Volvo's number for this recall is RVXX1402.
Visibility/Wiper 2013-08-13 · campaign 13V349000 · 17,824 vehicles
Defect: Volvo Trucks North America (Volvo) is recalling certain model year 2011-2012 VAH, VHD, VNL, and VNM trucks manufactured February 1, 2010, through September 30, 2010 and June 1, 2011, through November 30, 2011. The windshield wiper motor may fail.
Risk: Inoperable wipers may result in poor driver visibility, increasing the risk of a crash.
Fix: Volvo will notify owners and dealers will replace the windshield wiper motor, free of charge. The recallbegan on December 6, 2013. Owners may contact Volvo at 1-336-393-2000. Volvo's recall number is RVXX1304.
Power Train:clutch Assembly 2013-06-26 · campaign 13V268000 · 23,056 vehicles
Defect: Volvo Trucks North America (Volvo) is recalling certain model year 2007-2014 VAH, VHD, VNL, VNM, and VT models. The affected vehicles were built without a redundant clutch disengagement switch. Without a redundant switch, a loss of signal from the brake air pressure switch can prevent the clutch from automatically disengaging when the brake is applied.
Risk: Without a signal to disengage the clutch when the brakes are applied, the distance required to stop the truck may lengthen, increasing the risk of a crash.
Fix: Volvo Trucks will notify owners and dealers will inspect and repair the vehicles if necessary. The recall began on August 26, 2013. Volvo's recall number is RVXX1303. Owners may contact Volvo at 1-336-393-2000.
Parking Brake:conventional:air 2013-04-22 · campaign 13V152000 · 701 vehicles
Defect: Volvo Trucks North America (Volvo) is recalling certain model year 2011-2013 VHD and VNL vehicles manufactured December 13, 2010, through July 17, 2012. These vehicles are equipped with an MGM Type 24 J-series piston parking brake chamber. The brake chambers may leak pressure allowing the parking brake to drag when it is supposed to be released. Brake dragging could lead to overheated brake components.
Risk: Overheated brake components could result in a fire.
Fix: Volvo will notify owners and the brake chambers will be replaced as needed, free of charge. The safety recall is expected to begin on, or before, June 17, 2013. Owners may contact Volvo at 1-336-393-2000. Volvos campaign recall number is RVXX1302.
Electrical System:12v/24v/48v Battery:cables 2013-03-21 · campaign 13V102000 · 5,207 vehicles
Defect: Volvo is recalling certain model year 2012-2014 VHD, VNL, and VNM trucks, manufactured from April 18, 2011, through March 14, 2013, and equipped with a horizontally mounted remote battery disconnect switch. The remote battery disconnect switch was manufactured with incorrect hardware allowing the cables to loosen. Additionally, as mounted, the cables may vibrate and chafe.
Risk: Loose or chafed cables may lead to overheating of the battery cable and switch which may result in a fire.
Fix: Volvo will send owners an interim letter and dealers will replace and relocate the remote battery disconnect switch. The recall began on May 7, 2013. Owners may contact Volvo's recall support line at 1-877-800-4945 and select option 1.
Service Brakes, Air:supply:check Valve 2012-02-01 · campaign 12V036000 · 21,625 vehicles
Defect: VOLVO IS RECALLING CERTAIN MODEL YEAR 2011-2012 VHD AND MODEL YEAR 2011-2013 VNL AND VNM VEHICLES, MANUFACTURED FROM DECEMBER 2, 2010, THROUGH JANUARY 18, 2012, AND EQUIPPED WITH BENDIX ATR-6 TRACTION RELAY VALVES. IN EXTREMELY COLD CONDITIONS, THESE BENDIX RELAY VALVES MAY POTENTIALLY DEVELOP INTERNAL LEAKAGE. INTERNAL LEAKAGE CAN LEAD TO AIR PRESSURE BEING DELIVERED TO AFFECTED PRIMARY OR SECONDARY BRAKE CAUSING CONTINUOUS BRAKE APPLICATION.
Risk: INADVERTENT BRAKE APPLICATION CAN CAUSE THE BRAKES TO OVERHEAT AND LEAD TO A FIRE. INADVERTENT BRAKE APPLICATION CAN CAUSE THE WHEELS TO LOCK-UP LEADING THE DRIVER TO LOSE CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH.
Fix: VOLVO WILL NOTIFY OWNERS, AND PROVIDE A TEMPORARY REPAIR UNTIL BENDIX DEVELOPS A PERMANENT REMEDY. A PERMANENT REMEDY HAS BEEN DEVELOPED AND NOTIFICATION TO OWNERS BEGAN ON APRIL 27, 2012. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. OWNERS MAY CONTACT VOLVO TRUCKS AT 1-800-528-6586.
Trailer Hitches:fifth Wheel Assembly 2011-09-01 · campaign 11V460000 · 299 vehicles
Defect: VOLVO TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011-2012 VNL AND VNM TRUCKS MANUFACTURED FROM MAY 1, 2010, THROUGH JANUARY 31, 2011. DURING THE COUPLING PROCESS, IT IS POSSIBLE FOR THE DRIVER TO PARTIALLY CLOSE THE FIFTH WHEEL LOCK AND IF SOLELY RELYING ON A TUG TEST (PULL TEST), THE DRIVER MAY THINK THAT THE FIFTH WHEEL LOCK IS PROPERLY COUPLED TO THE TRAILER KING PIN WHEN IN FACT IT IS NOT PROPERLY COUPLED.
Risk: IF THE DRIVER DRIVES AWAY WITH A TRAILER THAT IS NOT PROPERLY COUPLED, THE TRAILER CAN COME LOOSE AND POTENTIALLY RESULT IN A VEHICLE CRASH.
Fix: DEALERS WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE LOCK BAR FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 7, 2011. OWNERS MAY CONTACT VOLVO TRUCKS AT 1-800-528-6586.
Power Train:driveline 2011-05-20 · campaign 11V294000 · 341 vehicles
Defect: VOLVO TRUCKS IS RECALLING CERTAIN MODEL YEAR 2012 VHD, VNL, AND VNM TRUCKS EQUIPPED WITH A MERITOR DRIVELINE. THE TUBING USED TO ASSEMBLE THE DRIVELINES HAS A NONCONFORMING SEAM WELD WITH INSUFFICIENT BONDING OF THE MATERIAL.
Risk: THIS CAN RESULT IN SEAM WELD FRACTURE WHEN TORQUE IS APPLIED. ONCE THE TUBE SEAM WELD IS FRACTURED, THE DRIVELINE MAY BECOME INOPERABLE, WHICH MAY RESULT IN A DISABLED VEHICLE OR DEBRIS FROM THE DRIVELINE FALLING ONTO THE ROADWAY, BOTH OF WHICH CAN INCREASE THE RISK OF A CRASH.
Fix: DEALERS WILL REPLACE THE DRIVELINES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 25, 2011. OWNERS MAY CONTACT VOLVO TRUCKS AT 1-800-528-6586.
Service Brakes, Air:slack Adjusters 2011-05-03 · campaign 11V265000 · 2,765 vehicles
Defect: VOLVO TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011-2012 VHD, VNL, AND MODEL YEAR 2012 VNM TRUCKS MANUFACTURED FROM OCTOBER 15, 2010, THROUGH JANUARY 31, 2011, AND EQUIPPED WITH GUNITE AUTOMATIC SLACK ADJUSTERS. DUE TO AN INCOMPLETE "KNITTING" OF THE IRON AT THE TIME OF CASTING, INADEQUATE STRUCTURAL INTEGRITY OF THE SLACK ADJUSTER HOUSING CAN OCCUR, WHICH COULD CAUSE THE HOUSING TO BREAK AT THE HANDLE UNDER NORMAL OPERATING LOADS.
Risk: SLACK ADJUSTERS WITH THIS FLOW NOTCH COULD CRACK UNDER NORMAL BRAKING CONDITIONS CAUSING LOSS OF BRAKING WHICH COULD RESULT IN A VEHICLE CRASH.
Fix: VOLVO TRUCKS WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE SUBJECT SLACK ADJUSTERS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT AUGUST 12, 2011. OWNERS MAY CONTACT VOLVO TRUCKS AT 1-800-528-6586.
Service bulletins (109)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:electrical:infotainment 2024-02-23 · KC-2350 · Service Bulletin/Repair Instructions
cbr - telematics gateway (tgw) connect ability issues.
Parking Brake 2024-02-16 · KC-2347 · Service Bulletin/Repair Instructions
cbr - active "set park brake" message on drivers information display (did)
Power Train 2024-02-16 · KC-202 · Service Bulletin/Repair Instructions
cbr - automated manual transmission ( amt ) flywheel pilot bearing wear on input shaft.
Electrical System 2024-01-18 · CBR-2333 202401 · Service Bulletin/Repair Instructions
cbr: tgw will not connect after sim card replacement
Visibility:defroster/Defogger/Hvac System 2023-12-01 · CBR-2320 202312 · Service Bulletin/Repair Instructions
cbr: 11l engine - air conditioner (a/c) line damaged at bracket - model year 2007 to present.
Electrical System 2023-08-29 · CBR-2120 202308 · Service Bulletin/Repair Instructions
cbr: volvo vhd & vn models - vehicle wil not start, pto active message displayed in cluster, pto light on when pto switch is turned off
Showing the 6 most recent of 109 bulletins. Search all of them free at nhtsa.gov.
What owners report
2017-06-12 · Suspension“i both the volvo 780 semi truck 8 months ago and i do still have a problem. i do replace whole suspension, make a 6 times alignment and truck still sway in the road. dealer from connecticut do test drive and he said my whole cab sway from right to the left. he recommended replacement cab shocks and i did, just whole cab it's sway any way. poor wat…”
2017-04-24 · Suspension“tl* the contact owns a 2012 volvo vnl. the contact stated that there was a manufacturer recall on the vehicle. the vehicle was taken to the dealer to be serviced, but the contact was uncertain if the vehicle was repaired. after the repair, the vehicle failed to start and rode roughly. the vehicle was taken back to the dealer for diagnostic testing.…”
2015-11-30 · Structure:body · 2,500 mi“tl* the contact owns a 2016 (na) volvo vnl. the contact stated that while getting off the top bunk of the vehicle, the contact became injured and received nerve damage. the vehicle was taken to the dealer where it was diagnosed that the floor of the vehicle failed and needed to be replaced. the vehicle was repaired. the manufacturer was made aware …”
2015-03-20 · Steering · 329,090 mi · 💥 crash“drag link failed, a known issue to the manufacturer resulting in total loss of control. crashed into center wall then thru guardrail and down embankment. air bags failed to deploy also. passenger was hurt very bad, driver slightly hurt. large truck out of control on the interstate from a problem the company knew to exist is criminal. truck was well…”
2012-03-02 · Service Brakes, Hydraulic · 118,390 mi“tl* the contact owns a 2012 volvo vnl 670. the vehicle was included in the recall under nhtsa campaign id number: 12v036000 (service brakes, air:supply:check valve) and was taken to the dealer for recall repairs. the recall repair was a temporary repair which included disabling the traction control. the manufacturer did not provide a permanent reme…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.