2013 New Flyer Xcelsior problems, complaints & recalls
Safety recalls (1)
Structure:emergency:escape/Egress/Exit 2025-08-22 · campaign 25V542000 · 2,354 vehicles
Defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Fix: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Service bulletins (32)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-05-01 · TSIB 26-06 · Service Bulletin/Repair Instructions
bulletin to follow when replacing lv batteries on buses equipped with certain vanner battery equalizers.
Suspension 2021-05-10 · SMB194 · Service Bulletin/Repair Instructions
this service manual bulletin is an update to the 6,000 mile preventative maintenance inspection and lubrication requirements for the front stabilizer bar on all xcelsior model buses.
Electrical System 2021-04-12 · SMB195 · Service Bulletin/Repair Instructions
this service manual bulletin provides additional information regarding the 6,000 mile preventative maintenance requirements for the low voltage battery system.
Service Brakes, Hydraulic 2019-04-17 · SMB179 · Service Bulletin/Repair Instructions
service manual bulletin - revised troubleshooting charts for mgm e-stroke brake monitoring system
Equipment:other:owners/Service/Other Manual 2018-01-05 · SMB178 · Service Bulletin/Repair Instructions
this service manual bulletin provides new oem (kongsberg) pm inspection requirements and new installation procedure for the adjustable floor pedal moveable arm on specifically equipped vehicles.
Equipment 2018-01-05 · PMB049 · Service Bulletin/Repair Instructions
this parts manual bulletin provides new part number information for the moveable arm kit for the kongsberg brake and accelerator assembly on specifically equipped vehicles.
Showing the 6 most recent of 32 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.