2025 New Flyer Xcelsior problems, complaints & recalls
Most-reported problem areas: Seat Belts (1)
Safety recalls (1)
Structure:emergency:escape/Egress/Exit 2025-08-22 · campaign 25V542000 · 2,354 vehicles
Defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Fix: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Service bulletins (4)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Service Brakes 2026-08-14 · TSIB 26-08 · Service Bulletin/Repair Instructions
this bulletin introduces new improved banjo bolts for buses equipped with a haldex tandem air dryers. the updated banjo bolts feature enhanced corrosion resistance and are designed to replace the current banjo bolts to help minimize corrosion-related issues that may affect air dryer performance and
Electrical System 2026-06-11 · ITS61783 · Service Bulletin/Repair Instructions
instructions for uploading a program to move existing j1939 message routing from dps instrument cluster to pvsg.
Electrical System 2026-05-01 · TSIB 26-06 · Service Bulletin/Repair Instructions
bulletin to follow when replacing lv batteries on buses equipped with certain vanner battery equalizers.
Service Brakes 2025-04-16 · TSIB 25-03 · Service Bulletin/Repair Instructions
this tsib identifies the special procedures necessary when the bus is not in regular use and the air compressor is operated at a low duty cycle.
What owners report
2026-09-08 · Seat Belts“in this model year bus, they have reduced the thickness of the seatbelt, but they did not reduce the shoulder bushing slot so it keeps getting doubled-over/tangled in the bushing, and failing to retract. we have 26 of these buses, all with identical problems.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.