2016 New Flyer Xcelsior problems, complaints & recalls
Safety recalls (1)
Structure:emergency:escape/Egress/Exit 2025-08-22 · campaign 25V542000 · 2,354 vehicles
Defect: New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Fix: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Service bulletins (37)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Service Brakes 2026-08-14 · TSIB 26-08 · Service Bulletin/Repair Instructions
this bulletin introduces new improved banjo bolts for buses equipped with a haldex tandem air dryers. the updated banjo bolts feature enhanced corrosion resistance and are designed to replace the current banjo bolts to help minimize corrosion-related issues that may affect air dryer performance and
Electrical System 2026-05-01 · TSIB 26-06 · Service Bulletin/Repair Instructions
bulletin to follow when replacing lv batteries on buses equipped with certain vanner battery equalizers.
Service Brakes, Air 2022-09-01 · TSIB 22-07 · Service Bulletin/Repair Instructions
this technical service information bulletin (tsib) - new flyer has developed several maintenance updates for xcelsior buses specifically equipped with the optional powerex electric air compressors. this tsib introduces field modifications in order to simplify maintenance operations and/or improve co
Suspension 2021-05-10 · SMB194 · Service Bulletin/Repair Instructions
this service manual bulletin is an update to the 6,000 mile preventative maintenance inspection and lubrication requirements for the front stabilizer bar on all xcelsior model buses.
Equipment 2021-04-23 · TSIB 21-03 · Service Bulletin/Repair Instructions
technical service information bulletin revising the lubrication schedule for the scroll bearing on specifically equipped vehicles with the powerex direct drive electric air compressor.
Electrical System 2021-04-12 · SMB195 · Service Bulletin/Repair Instructions
this service manual bulletin provides additional information regarding the 6,000 mile preventative maintenance requirements for the low voltage battery system.
Showing the 6 most recent of 37 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.