2014 Ford Flex problems, complaints & recalls
Most-reported problem areas: Steering (59) · Fuel/Propulsion System (41) · Suspension (24)
🧭 Reliability snapshot
Compared against other Ford Flex model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
163 NHTSA complaints that reported an odometer reading.
Safety recalls (4)
Suspension:rear 2020-02-10 · campaign 20V072000 · 211,207 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Fix: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall i
Fuel System, Gasoline:delivery:fuel Pump 2016-08-25 · campaign 16V621000 · 77,502 vehicles
Defect: Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Risk: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Fix: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Seats 2014-11-07 · campaign 14V710000 · 113,418 vehicles
Defect: Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. The affected vehicles were manufactured with a reduced clearance between the seat frame and the seat track assembly. This can cause the Occupant Classification System (OCS) to inaccurately register passenger weight and improperly suppress the passenger front airbag when the passenger seat is occupied by an adult passenger. Thus, these vehicles fail to comply
Risk: Improper suppression of the passenger airbag increases the risk of an injury to the seat occupant in the event of a crash necessitating deployment of the front passenger airbag.
Fix: Ford will notify owners, and dealers will widen the gap between the seat frame and seat track assembly and recalibrate the seat OCS, free of charge. The recall began November 25, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C10.
Power Train:axle Assembly:axle Shaft 2014-07-02 · campaign 14V393000 · 83,250 vehicles
Defect: Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move out
Risk: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Fix: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Service bulletins (55)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-02-24 · SSM 54601 · Service Bulletin/Repair Instructions
ford and lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the
Unknown Or Other 2024-10-10 · SSM 53040 · Service Bulletin/Repair Instructions
while performing a transmission repair on some 2012-2024 ford and lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
Equipment 2024-04-24 · SSM 52476 · Service Bulletin/Repair Instructions
all accessory stick-on keyless entry keypads come with a wallet card containing the master code. if the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicle s owner during initial delivery. unlike the integrated (wired) factory keypad,
Structure 2023-04-04 · SSM 51536 · Service Bulletin/Repair Instructions
for 2000-2024 ford and lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. it is also not recommended to order a replacement module using a vehicle identification number (vin) from a different vehicle. most modules on these affe
Engine And Engine Cooling 2020-09-25 · SSM 49210 · Service Bulletin/Repair Instructions
some 2009-2020 ford and lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, o-rings or 6.7l pedestal gasket. although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. to isolate the source of the l
Unknown Or Other 2020-03-09 · SSM 48619 · Service Bulletin/Repair Instructions
ssm 48619 - various vehicles - perimeter alarm armed and original vehicle keys cannot be accessed to enter vehicle - can protection strategy some 2013-2016 model year vehicles may exhibit a concern in which the perimeter alarm is active and the original keys cannot be accessed to disable the peri
Showing the 6 most recent of 55 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-07-22 · Fuel/Propulsion System“hello, i was driving my ford flex at 60mph yesterday with my 15 year old friend helping me move. the engine completely died for several seconds and continued running. that night the engine was idling rough which was a new symptom. today, i made it to my destination and the car died, then it did not start after cranking. the fuel pump module aa8a-9d…”
2026-07-15 · Electrical System“i noticed about 6 months ago, the backup camera has been cutting out randomly, and has been getting worse. i noticed that there is a recall for 2015 - current models of ford flex for this issue. not sure why the 2014 model isn't a part of the recall, as my car seems to be doing the exact thing described in the recall.…”
2026-03-11 · Unknown Or Other“back up camera is disabled when backing up. it is not consistent with backing up making it a safety concern. the beeping seems to work but the camera will be black. …”
2026-02-26 · Steering“i was driving down a main road going 45 mph when my steering wheel locked up and i got a message on my dash to service advanced steering. i was unable to turn my steering wheel in any direction and had to pull over in order to not be involved in a collision. …”
2026-02-10 · Back Over Prevention · 74,000 mi“the contact owns a 2014 ford flex. the contact stated that while in reverse, the back over prevention camera displayed a black screen, and the message “camera not available” was displayed. the contact stated that turning off and restarting the vehicle, and waiting for the cellphone to connect to bluetooth on the radio, the camera operated as needed…”
2026-01-24 · Engine · 🔥 fire“after reporting to work on [xxx], i discovered that the front of my vehicle was on fire. emergency services were immediately contacted, and employees on site attempted to contain the fire using fire extinguishers. the fire department arrived shortly thereafter and successfully extinguished the fire. despite these efforts, the vehicle was ultimately…”
2025-12-31 · Unknown Or Other“backup camera failed safety was put at risk because there was no functional camera while the vehicle was in reverse. dealer confirmed backup camera failure. dealer inspected the backup camera and determined it needed to be replaced. there were no warnings, messages, or other symptoms of the problem prior to the failure. mileage 163,483 replaced 12/…”
2025-11-06 · Structure:body“i know that the 2015-2019 ford flex is being recalled for rear camera issues and "b" pillar mldgs. coming loose. my 2014 flex has these same issues. what about earlier models?…”
2025-10-28 · Steering“auto “steering assist failure” occurred, very difficult to steer, very dangerous and could have caused wreak if actively driving when it failed. dash light indicates steering assist failure. appears this is an ungoing problem with ford flex vehicles since 2010 i do not see recall for my 2014 flex but same issues had recalls for flex up to 2013.…”
2025-10-05 · Unknown Or Other“the rear backup camera is upside down. the rear backup distance alarm doesn't work. this has been recalled in other years. the price to repair in unreasonable. its like not having a rear camera. this is a common problem. please help.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.