2015 Ford Flex problems, complaints & recalls
Most-reported problem areas: Back Over Prevention (33) · Steering (19) · Fuel/Propulsion System (15)
🧭 Reliability snapshot
Compared against other Ford Flex model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
74 NHTSA complaints that reported an odometer reading.
Safety recalls (4)
Back Over Prevention: Sensing System: Camera 2025-10-13 · campaign 25V695000 · 1,448,655 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford'
Suspension:rear 2020-02-10 · campaign 20V072000 · 211,207 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Fix: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall i
Fuel System, Gasoline:delivery:fuel Pump 2016-08-25 · campaign 16V621000 · 77,502 vehicles
Defect: Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Risk: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Fix: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Parking Brake 2015-07-24 · campaign 15V464000 · 7,165 vehicles
Defect: Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number
Risk: If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Fix: Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Service bulletins (54)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-02-24 · SSM 54601 · Service Bulletin/Repair Instructions
ford and lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the
Power Train 2025-11-12 · SSM 54366 · Service Bulletin/Repair Instructions
some 2015-2021 ford and lincoln vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. pinpoint test hk in the powertrain control and emissions diagnosis (pc/ed) or in section 303-14 of th
Unknown Or Other 2024-10-10 · SSM 53040 · Service Bulletin/Repair Instructions
while performing a transmission repair on some 2012-2024 ford and lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
Equipment 2024-04-24 · SSM 52476 · Service Bulletin/Repair Instructions
all accessory stick-on keyless entry keypads come with a wallet card containing the master code. if the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicle s owner during initial delivery. unlike the integrated (wired) factory keypad,
Power Train 2024-03-01 · SSM 52314 · Service Bulletin/Repair Instructions
during service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. replacement of the bolt
Structure 2023-04-04 · SSM 51536 · Service Bulletin/Repair Instructions
for 2000-2024 ford and lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. it is also not recommended to order a replacement module using a vehicle identification number (vin) from a different vehicle. most modules on these affe
Showing the 6 most recent of 54 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-23 · Back Over Prevention · 140,000 mi“the contact owns a 2015 ford flex. the contact received notification of nhtsa campaign number: 25v69500 (back over prevention); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. while reversing, the rear-view camera displayed an u…”
2026-10-23 · Unknown Or Other“backup camera doesn't work all the time…”
2026-10-19 · Back Over Prevention“the contact owns a 2015 ford flex. the contact received notification of nhtsa campaign number: 25v695000 (back over prevention); however, the part needed to complete the recall repair was not available. the contact stated that while reversing, the rearview camera became inoperable. the contact stated that the rearview camera image was blank with th…”
2026-10-07 · Back Over Prevention“the contact owns a 2015 ford flex. the contact stated that while the vehicle was in reverse(r), the rear-view camera displayed a blank image, a blue image, a distorted image, or the message “camera unavailable” was displayed. the contact received notification of nhtsa campaign number: 25v695000 (back over prevention); however, the part to do the re…”
2026-10-07 · Back Over Prevention · 82,000 mi“the contact owns a 2015 ford flex. the contact received notification of nhtsa campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. the contact stated that while reversing, the rear-view camera was intermittently inoperable. the dealer was contacted. the contact stated that the manufactu…”
2026-10-06 · Back Over Prevention · 130,000 mi“the contact owns a 2015 ford flex. the contact received notification of nhtsa campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. the contact stated that while shifted in reverse, the rear-view camera failed to display a clear image. the local dealer was contacted on a separate occasi…”
2026-09-23 · Back Over Prevention · 98,000 mi“the contact owns a 2015 ford flex. the contact received notification of nhtsa campaign number: 25v695000 (back over prevention); however, the part for the repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the part to be available. while in reverse, the back over prevention camera displayed…”
2026-09-22 · Back Over Prevention · 100,000 mi“the contact owns a 2015 ford flex. the contact received notification of nhtsa campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while reversing, the rear-v…”
2026-09-18 · Back Over Prevention · 15,500 mi“the contact owns a 2015 ford flex. the contact stated that while the vehicle was in reverse, the rear-view camera displayed a blank screen with the message “camera unavailable” displayed. the contact received notification of nhtsa campaign number: 25v695000 (back over prevention); however, the part to do the recall repair was not yet available. th…”
2026-09-16 · Back Over Prevention · 45,000 mi“the contact owns a 2015 ford flex. the contact stated that while reversing, the message “see dealer soon” was displayed, the rear-view camera independently turned off, and the screen was blank. the dealer was made aware of the failure by phone. the vehicle was taken to the dealer, and the contact was informed that the parts were unavailable to repa…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.