2019 Ford Flex problems, complaints & recalls
Most-reported problem areas: Back Over Prevention (83) · Structure (40) · Electrical System (15)
🧭 Reliability snapshot
Compared against other Ford Flex model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
113 NHTSA complaints that reported an odometer reading.
Safety recalls (4)
Structure:body 2025-10-24 · campaign 25V732000 · 92,347 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Risk: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Fix: Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SB8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 28, 2025.
Back Over Prevention: Sensing System: Camera 2025-10-13 · campaign 25V695000 · 1,448,655 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Fix: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford'
Back Over Prevention: Sensing System: Camera 2024-12-20 · campaign 24V951000 · 30,715 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Risk: A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Fix: Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.
Electrical System:starter Assembly 2018-08-20 · campaign 18V548000 · 87 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Risk: An electrical arc can increase the risk of a fire.
Fix: Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge. The recall began September 26, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S25.
Service bulletins (49)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-30 · 25E10-S1 · Other
25e10-s1 owner letter
Unknown Or Other 2026-07-02 · 25E10-S1 · Emissions
new vehicle delivery hold - emissions recall 25e10 - supplement #1 certain 2018-2020 model year f-150 vehicles with 3.3l engines and 2016-2019 model year explorer, taurus, and flex vehicles with 3.5l engines powertrain control module (pcm) reprogramming
Unknown Or Other 2026-02-24 · SSM 54601 · Service Bulletin/Repair Instructions
ford and lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the
Electrical System 2025-11-26 · TSB 25-2570 · Service Bulletin/Repair Instructions
this article supersedes tsb 24-2165 to update the tsb service procedure. some vehicles listed in the model statement above may exhibit various sync performance related concerns including but not limited to: display operation concerns navigation inoperative voice recognition concerns phone co
Power Train 2025-11-12 · SSM 54366 · Service Bulletin/Repair Instructions
some 2015-2021 ford and lincoln vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. pinpoint test hk in the powertrain control and emissions diagnosis (pc/ed) or in section 303-14 of th
Unknown Or Other 2024-10-10 · SSM 53040 · Service Bulletin/Repair Instructions
while performing a transmission repair on some 2012-2024 ford and lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
Showing the 6 most recent of 49 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-29 · Unknown Or Other“update to odi #xxx- 2019 ford flex, vin [xxx], recall 24v951 (ford 24s75), rearview camera. camera failed xxx: in reverse the screen turns blue, image flickers off. still failing. presented xxx (r.o. #xxx): no repair, no finding. xxx [xxx] [xxx] ford verified in writing (r.o. #xxx, 63,180 mi): camera at fault, dtc c1001, no repair available, bulle…”
2026-10-28 · Back Over Prevention · 50,000 mi“the contact owns a 2019 ford flex. the contact received notification of nhtsa campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. while reversing, the rearview camera displayed a bl…”
2026-10-26 · Engine“on tuesday, october 6, 2026 i drove my car without issue and parked in my garage. i later came out and while getting something out of the passenger side noticed fluid leaking out from under the car. after looking at it i decided it looked like the water pump. when i turned the car on it began making engine sounds (no check engine light has come on)…”
2026-10-22 · Unknown Or Other“rearview camera was recalled almost 2 years ago and still no replacement parts available and the rearview camera in my vehicle does have the issue described. whenever i put my car in reverse 1 of the following happens every time - blue screen - black screen - image upside down - distorted image with lines through it and upside down - distorted imag…”
2026-10-19 · Structure · 50,000 mi“the contact owns a 2019 ford flex. the contact received notifications of nhtsa campaign numbers: 24v951000 (back over prevention) and 25v829000 (structure); however, the parts for the recall repair were unavailable. the contact stated that while in reverse (r), the rearview camera displayed an upside-down image, posing a safety hazard while attempt…”
2026-10-16 · Back Over Prevention · 31,000 mi“the contact owns a 2019 ford flex. the contact received notification of nhtsa campaign number: 24v951000 (back over prevention); however, the part to complete the recall repair was not yet available. the contact stated that while the vehicle was in reverse (r), the rearview camera displayed a blank or distorted screen. the dealer was contacted. the…”
2026-10-09 · Electrical System“rear view camera image is upside down / distorted. looks to be acknowledged by ford and nhtsa as a recall yet ford dealers are making me pay to have it fixed.…”
2026-10-05 · Back Over Prevention · 115,000 mi“the contact owns a 2019 ford flex. the contact stated that while reversing, the rear-view camera displayed an upside-down image and occasionally the rear-view camera displayed an image with lines. the dealer was contacted by phone and made aware of the failure. the contact was informed that parts were unavailable to repair the vehicle. the contact …”
2026-10-01 · Structure · 45,000 mi“the contact owns a 2019 ford flex. the contact stated that while in reverse(r), the rear-view camera displayed a blank screen or a distorted image. the contact then received notifications of nhtsa campaign numbers: 24v951000 (back over prevention) and 25v829000 (structure); however, the parts to do the recall repairs were unavailable. the contact s…”
2026-09-29 · Back Over Prevention · 46,000 mi“the contact owns a 2019 ford flex. the contact received notification of nhtsa campaign number: 24v951000 (back over prevention); however, the part to do the recall repair was not yet available. the contact stated that while reversing, the rear-view camera was inoperable. the message "camera unavailable" was displayed, requiring the contact to press…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.