2014 Mercedes-Benz Sprinter 3500 problems, complaints & recalls
Most-reported problem areas: Air Bags (19) · Vehicle Speed Control (8) · Service Brakes (8)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Sprinter 3500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
35 NHTSA complaints that reported an odometer reading.
Safety recalls (7)
Electronic Stability Control (Esc):control Module 2021-02-03 · campaign 21V042000 · 48,667 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Risk: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Fix: DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
Air Bags:frontal:passenger Side:inflator Module 2019-01-08 · campaign 19V004000 · 88,388 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Fix: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
Equipment 2017-12-08 · campaign 17V786000 · 550 vehicles
Defect: Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detac
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Air Bags 2017-02-10 · campaign 17V093000 · 15,338 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
Risk: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Fix: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
Air Bags:frontal:driver Side:inflator Module 2016-02-10 · campaign 16V077000 · 136,361 vehicles
Defect: Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Fix: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
Engine And Engine Cooling:engine:diesel 2014-12-01 · campaign 14V764000 · 8,279 vehicles
Defect: Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Fix: Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.
Equipment Adaptive/Mobility 2014-11-05 · campaign 14V706000 · 34 vehicles
Defect: Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may cr
Risk: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Fix: Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
Service bulletins (135)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-09-19 · LI82_85_N_080972_1 · Service Bulletin/Repair Instructions
unavailability of mb apps complaint a popup is seen on the hu with the message "data connection temporarily not available". cause mb apps is officially sundowned for all vehicles with ntg5 head unit variant. remedy no support available for ntg5 head unit variants for mb app related topics.
Power Train 2026-08-26 · LI28_00-N-079097_1_en · Service Bulletin/Repair Instructions
complaint while driving through muddy / sandy/ off road terrain "4matic currently unavailable" message on the dash cause this vehicle is not equipped with a fixed force distribution awd, rather force is only applied to the front axle according to esp calculations. as per gf28.00‑d‑ 9900a: "vehicles
Unknown Or Other 2026-07-01 · LI54_30-N-080701 · Service Bulletin/Repair Instructions
assyst plus service reminder appears earlier than expected due to vehicle operating conditions complaint the assyst plus service reminder appears earlier than expected. the customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation
Power Train 2026-06-15 · LI14.20-N-073867 · Service Bulletin/Repair Instructions
complaint complaint a: the engine is jolting/bucking between 1700 and 1900 rpm. complaint b: one or more mechanical related fault codes for egr valve stored in cdi control unit, with possible check engine light. review list of mechanical fault codes in table below. note: if one or more electrical r
Fuel/Propulsion System 2026-06-03 · LI49.10-N-080528 · Service Bulletin/Repair Instructions
om642 dpf filter cracked or broken complaint vehicle will not start or exhibits noisy exhaust. check engine lamp (cel) is on. multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11b300, 11ec00, 15e100, 155700, 162500. additional event
Engine 2026-04-18 · LI4910-N-060969 · Service Bulletin/Repair Instructions
complaint rattling noise from underneath the vehicle. cause one or more of the following conditions may be present: 1. the exhaust bracket from the dpf to the transmission is cracked or broken. • see pic. 1 for an example of a broken bracket. 2. transmission bell housing cracked or broken at the exh
Showing the 6 most recent of 135 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-16 · Engine And Engine Cooling:exhaust System:emission Control:catalytic Convertor · 181,810 mi“the contact owns a 2014 mercedes-benz sprinter 3500. the contact stated that while driving at an undisclosed speed, the front exhaust pipe, including the catalytic converter, failed. a flow of unmitigated exhaust gas incinerated the wiring and fuel lines during operation. the dealer was contacted. the manufacturer was notified of the failure by tel…”
2023-02-02 · Vehicle Speed Control“the following has been sent to mercedes corporate customer service all of the following has started happening since an exhaust recall was done by mercedes. in september 2022, we were driving cross country to denver colorado and enough codes piled up in the background that we went into limp mode in the middle of 70 mph highway traffic. this happene…”
2021-08-26 · Service Brakes“received a recall for the esp electronic stability control system inapril 2021, dealership made an appointment for may 2021. then told me the reaper parts were not available, but would contact me asp, . today, august 26th i checked to see why no notification, was told thy had the parts, but could not get to my project until later october. i told th…”
2021-05-24 · Electronic Stability Control (Esc) · 28,000 mi“the contact owns a 2014 mercedes-benz sprinter 3500. the contact stated while driving 60 mph, the rear wheel speed sensor failed causing the transmission to inadvertently downshift. the contact stated that the abs warning light was illuminated. the vehicle was taken to a local dealer to be diagnosed. the mechanic determined that the rear wheel spee…”
2021-03-24 · Wheels“wheele speed sensor problems and needing replaced every 3 4 months…”
2021-03-15 · Vehicle Speed Control · 15,000 mi“tl* the contact owns a 2014 mercedes-benz sprinter 3500. the contact stated that while driving 70 mph, the vehicle surged without warning. the contact restarted the vehicle and the vehicle drove as designed. the contact received notification of nhtsa campaign number: 21v042000 (electronic stability control) however, the part to do the recall repair…”
2021-03-03 · Wheels · 46,000 mi“wheel speed sensor on vehicle has malfunctioned multiple times. when speed sensor malfunctions the vehicle speed surges and operates erratically on its own. condition happens when vehicle is in motion. conditions happen at different speeds…”
2021-01-07 · Vehicle Speed Control · 28,000 mi · 💥 crash“it started with transmission not shifting, dash warning lights flashing, no cruise control all while in motion…”
2020-12-17 · Wheels · 13,500 mi“wheel speed sensors malfunctioning while driving. going on the third trip to the dealer for rnr. third fault after a couple of hundred miles since the second rnr. many internet forums explain same issues n frustrations. veh has only 13500 miles, three rnrs within the 500-1000 miles.…”
2020-12-09 · Unknown Or Other · 45,000 mi · 🔥 fire“in june of 2020 this vehicle caught on fire, originating in the engine compartment according to my driver. the vehicle was a total loss resulting in no bodily harm and my insurance company paid me a settlement and is still investigating last i heard. i also had to replace two wheel speed sensors out of pocket that my local dealer didn't recognize t…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.