2023 Mercedes-Benz Sprinter 3500 problems, complaints & recalls
Most-reported problem areas: Vehicle Speed Control (2) · Equipment:electrical:infotainment:video (Touch)screen/Monitor/Unit (2) · Electrical System (2)
🧭 Reliability snapshot
Compared against other Mercedes-Benz Sprinter 3500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (6)
Suspension:rear:springs:leaf Spring Assembly:u-Bolt, Leaf Spring To Axle 2024-07-09 · campaign 24V517000 · 1,232 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.
Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.
Fix: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.
Electrical System:wiring 2024-03-24 · campaign 24V225000 · 99 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.
Risk: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.
Fix: Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.
Electrical System:wiring 2024-03-01 · campaign 24V166000 · 828 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.
Risk: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.
Fix: Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.
Structure:critical Fasteners 2023-12-21 · campaign 23V876000 · 387 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk: A detached partition wall can increase the risk of injury.
Fix: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Suspension:front 2023-12-15 · campaign 23V849000 · 33 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.
Risk: A loss of steering control can increase the risk of a crash.
Fix: Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.
Structure:body 2023-12-01 · campaign 23V806000 · 131 vehicles
Defect: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Fix: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.
Service bulletins (107)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Service Brakes 2026-09-29 · LI54_71_N_080985_1 · Service Bulletin/Repair Instructions
brakes may lock up when reversing at slow speeds complaint when reversing slowly, the vehicle erroneously triggers an emergency braking event, causing the brakes to lock up. engine may not start following a key cycle. cause the vehicle triggers a maneuvering or emergency braking event while reversin
Unknown Or Other 2026-09-26 · LI47_00-N-069565_6_en · Service Bulletin/Repair Instructions
fuel level unchanged after refueling complaint the customer reports that the fuel gauge shows inaccurate readings or remains unchanged after refueling. cause the fuel level display may be incorrect due to one or both of the following conditions: 1. the fuel supply control unit (fscu) may not recogni
Unknown Or Other 2026-09-19 · LI82_85_N_080972_1 · Service Bulletin/Repair Instructions
unavailability of mb apps complaint a popup is seen on the hu with the message "data connection temporarily not available". cause mb apps is officially sundowned for all vehicles with ntg5 head unit variant. remedy no support available for ntg5 head unit variants for mb app related topics.
Engine 2026-09-02 · LI20_10-N-080868_2_en · Service Bulletin/Repair Instructions
coolant warning light (mil) lights up on the display complaint the coolant warning lamp may be displayed in the instrument cluster. the malfunction indicator lamp (mil) may also be illuminated. cause moisture or corrosion may be present in the connector of the low‑temperature circuit switchover valv
Power Train 2026-08-26 · LI28_00-N-079097_1_en · Service Bulletin/Repair Instructions
complaint while driving through muddy / sandy/ off road terrain "4matic currently unavailable" message on the dash cause this vehicle is not equipped with a fixed force distribution awd, rather force is only applied to the front axle according to esp calculations. as per gf28.00‑d‑ 9900a: "vehicles
Power Train 2026-08-06 · LI20_10-N-080868_1_en · Service Bulletin/Repair Instructions
complaint the coolant warning lamp may be displayed in the instrument cluster. the malfunction indicator lamp (mil) may also be illuminated. cause moisture or corrosion may be present in the connector of the low‑temperature circuit switchover valve (y97/6) or coolant pump 1 (m75/11). remedy inspect
Showing the 6 most recent of 107 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-07-02 · Engine · 33,000 mi“the contact owns a 2023 mercedes-benz sprinter 3500. the contact stated that while driving approximately 35-40 mph, the vehicle went into limp mode. the contact was able to shift to neutral and restart the vehicle. the failure reoccurred at approximately 40,000. the failure became more frequent and was recurring every 3,000 to 4,000 miles. the vehi…”
2026-07-02 · Power Train:axle Assembly · 9,600 mi“the contact owns a 2023 mercedes-benz sprinter 3500. the contact stated that while driving 65 mph, there was an abnormal metal grinding sound coming from the rear of the vehicle. while driving at various speeds, the vehicle went into limp mode. the transmission was shifted into neutral(n) and the vehicle was restarted. the vehicle was taken to the …”
2026-04-23 · Air Bags“there was an srs error message. the srs system is non-functional on a vehicle with 400 miles. the dealership has attempted to fix the problem by replacing the fuse and control unit, but it appears to be a coding - programming issue. an engineering case has been opened for 2 weeks, but they have given me no notice of what or when the next step takes…”
2025-07-18 · Seats“i am filing a formal complaint against lazydays rv (tampa, fl) for repeat violations of nhtsa safety standards and probable violation of their 2022 consent agreement and compliance monitoring order. in may 2024, i purchased a 2023 mercedes-benz sprinter rv from lazydays. the vehicle was sold as “new” and delivered to south carolina. upon delivery,…”
2024-12-31 · Vehicle Speed Control“vehicle suddenly lost ability to accelerate. after driving narrow mountain roads with a lot of downshifting and upshifting, vehicle was on a long, gradual downgrade, then approached a long, slight (4%?) upgrade. vehicle would not maintain speed and began to decelerate. pushing the accelerator to the floor did nothing. attempted to manually shift ge…”
2024-10-29 · Fuel System, Other:fuel Filter · 46,000 mi“the contact owns a 2023 mercedes-benz sprinter 3500. the contact stated while driving at approximately 35 mph, the vehicle stalled. the contact stated there was no warning light illuminated. the contact had attempted to restart the vehicle and the vehicle failed to restart. the contact had the vehicle towed to a local dealer, where it was diagnosed…”
2024-08-30 · Service Brakes“in the middle of my merge attempt, the vehicle suddenly braked hard, mimicking the feeling of an emergency stop, there was no cars around me, there was no reason for the auto to stop. …”
2024-08-30 · Unknown Or Other“i noticed there was a reall of the front hub assemblies, however my truck must not be on the list of vins affected. i’m not sure where the problem originated, but i just passed over 20k miles and im experiencing signs and symptoms of what that recall would affect, this started a few weeks ago, not getting any better. it just stars vibrating and sha…”
2024-08-13 · Electrical System“30 amp fuse melted at the solar control panel.…”
2024-08-12 · Electrical System“30 amp zamp solar fuse melted and almost caused a fire 🔥 …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.