2015 Gem Elxd problems, complaints & recalls
Safety recalls (2)
Structure:frame And Members 2018-07-19 · campaign 18V485000 · 1,946 vehicles
Defect: Polaris Industries, Inc. (Polaris) is recalling certain 2011-2016 GEM E2, E2L, ELXD, and EL electric vehicles. The lower main frame tube may crack which can result in failure of the secondary upper cab frame.
Risk: If the upper cab frame fails, it can increase the risk of injury or crash.
Fix: Polaris will notify owners, and dealers will install an additional frame brace to the lower frame tubes, free of charge. The recall began December 18, 2018. Owners may contact Polaris customer service at 1-855-743-3436. Polaris' number for this recall is L-18-03.
Seat Belts 2015-12-07 · campaign 15V820000 · 1,364 vehicles
Defect: Polaris Industries, Inc. (Polaris) is recalling certain model year 2015 GEM EL, ES, E4, E4S, ELXD, E6, E6S, and E2 vehicles manufactured December 15, 2014, to August 25, 2015. The seat belts in the affected vehicles have retractor mechanisms that may fail, causing the seat belt to be stuck in one position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
Risk: If the seat belt does not retract or extend, the seat occupant may not be properly secured in the event of a crash, increasing their risk of injury.
Fix: GEM will notify owners, and dealers will replace the seat belt assemblies, free of charge. The recall began on December 31, 2015. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-15-02.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2018-04-18 · L-18-04-01 R01 · Service Bulletin/Repair Instructions
gem has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. this team tip was released to inform dealers of cold weather effects on battery range of gem vehicles, and how to calculate a customer’s e
Equipment:other:owners/Service/Other Manual 2016-08-16 · SAF-16-01 · Service Bulletin/Repair Instructions
a stop ride means the consumer must not operate their vehicle until the repair is complete. we have been made aware that some dealers are incorrectly communicating the importance of stop ride communications.
Equipment:other:owners/Service/Other Manual 2015-12-10 · G-15-12-01 R01 · Service Bulletin/Repair Instructions
this team tip is being released to dealers to provide information regarding the required transition to online pcdx and pcdx training.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.