2015 Heartland Elkridge problems, complaints & recalls
Most-reported problem areas: Wheels (1)
Safety recalls (3)
Exterior Lighting 2016-08-01 · campaign 16V566000 · 4,585 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016-2017 Wilderness and Mallard travel trailers, 2015-2017 Elkridge fifth wheel travel trailers, and 2017 Sundance and Torque travel trailers. The affected vehicles have an LED light on the front cap of the camper that may short circuit and overheat.
Risk: If the light overheats there would be an increased risk of a fire.
Fix: Heartland will notify owners, and dealers will replace the light with one that has built-in voltage protection. The recall began on September 1, 2016. Owners may contact Heartland customer service at 1-877-262-8032.
Equipment:other:labels 2015-07-30 · campaign 15V482000 · 1,680 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Fix: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Equipment:recreational Vehicle/Trailer 2015-04-03 · campaign 15V198000 · 1,691 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2015 Bighorn, Cyclone, Edge, Elkridge, Landmark 365, Road Warrior, and Torque fifth wheel and travel trailers. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.
Risk: If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.
Fix: Heartland has notified owners, and dealers will replace the defective rivets with bolts, free of charge. The recall began on April 13, 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-20.
What owners report
2016-08-16 · Wheels · 3,000 mi“was traveling east bound i-10 13 miles east of desert center ca. driving at 60 miles per hour my left front tire on the trailer had a catastrophic failure. i pulled to the side got out and upon inspection of other tires i found another tire with bubble on the side wall. clearly showing separation just above the bead. after getting those two tires c…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.