2016 Mercedes Royale Sprinter Coach problems, complaints & recalls
Most-reported problem areas: Air Bags (6) · Visibility:power Window Devices And Controls (1) · Structure:body (1)
🧭 Reliability snapshot
Compared against other Mercedes Royale Sprinter Coach model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (1)
Seats 2019-03-28 · campaign 19V249000 · 4 vehicles
Defect: Cabot Coach Builders, Inc DBA Royale (Royale Limousine) is recalling certain 2015-2017 Mercedes Sprinter-based mini coaches equipped with Freedman GO-ES Foldaway Seats, part numbers 437052OLHIFOLD and 43705PFOLDSS. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
Fix: Royale Limousine will notify owners and dealers will inspect and repair the seat, free of charge. The recall began June 6, 2019. Owners may contact Royale Limousine customer service at 1-800-544-5587.
Service bulletins (6)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:electrical:navigational System(Global Positioning System) 2021-01-07 · Launch NCU - 202 · Service Bulletin/Repair Instructions
mercedes-benz ag (?mbag?), the manufacturer of mercedes-benz, has determined that on certain model year (?my?) 2013-2017 b-class, c-class, cla-class, cls-class, e-class, g-class, gl-class, gla-class, glc-class, gle-class, glk-class, gls-class, gt-class, m-class, s-class, sl-class, and slk-class (117
Power Train:automatic Transmission:control Module (Tcm/Pcm/Tecm) 2020-11-18 · LI54.21-N-071993 · Service Bulletin/Repair Instructions
malfunctions in vehcile in connection with parameterization special module. errors in psm may cause fualts. disconnect psm and perform scn coding.
Fuel System, Gasoline 2020-09-14 · Pending Emission · Service Bulletin/Repair Instructions
daimler had reached ?agreements in principle? with various u.s. authorities, as well as with plaintiff?s counsel, to settle regulatory and civil proceedings regarding diesel emissions in the usa.
Exterior Lighting:headlights 2020-06-30 · LI82.10-P-062051 · Service Bulletin/Repair Instructions
headlamps fogged
Equipment 2016-08-19 · SWPU0819083441 · Service Bulletin/Repair Instructions
sprinter weekly parts updates.
Equipment 2016-08-05 · SWPU0805114314 · Service Bulletin/Repair Instructions
sprinter weekly parts update.
What owners report
2023-07-11 · Structure:body“the integrated "safety cage" in the front of the vehicle, as designed by mercedes benz has completely rusted through over the past few years. the rusting was from within the hollow members that comprised the "safety cage". it is impossible to notice until the metal has rusted through the topcoat of paint. at this point the front of the vehicle is c…”
2022-10-25 · Visibility:power Window Devices And Controls“2016 coachman prism elite. consumer writes seeking reimbursement for the cost of replacing the window.…”
2021-08-13 · Electrical System:adas:blindspot:sensors“2016 mercedes benz sprinter. consumer writes in regards to nhtsa safety recall 21v-042. consumer would like to know when parts will be available to perform safety recall.…”
2020-01-06 · Air Bags“tl* takata recall. the contact owns a 2016 mercedes-benz sprinter (w3cl6170). the contact received notification of nhtsa campaign number: 19v004000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. crown eurocars (8302 us hwy 19 n, p…”
2019-11-29 · Air Bags“passenger side air bag recall has not been replaced and it's almost 1 year so far.…”
2019-10-07 · Air Bags“tl* takata recall. the contact owns a 2016 mercedes-benz sprinter. the contact received a recall notification for nhtsa campaign number: 19v004000 (air bags). the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called mercedes-benz of wilsonville…”
2019-09-03 · Air Bags“tl* takata recall. the contact owns a 2016 mercedes-benz sprinter. the contact received notification of nhtsa campaign number: 19v004000 (air bags). the contact stated that james motor company mercedes-benz (located at 2440 richmond rd, lexington, ky 40502, (859) 268-1150) exceeded a reasonable amount of time for the recall repair. the manufacturer…”
2019-08-02 · Air Bags“tl* takata recall. the contact owns a 2016 mercedes-benz sprinter. the contact received a recall notice for nhtsa campaign number: 19v004000 (air bags). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called bmw fresno (7171 n palm ave, fresno, ca 93650, (559) 447-6700) and was inform…”
2019-07-25 · Steering“tl* the contact owns a 2016 mercedes-benz sprinter. the contact received notification of nhtsa campaign number: 19v290000 (steering). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. mercedes-benz of dothan (located at 2309 ross clark cir, dothan, al 36301, (334) 794-6716) was contacted by phone a…”
2019-07-08 · Seat Belts · 73,299 mi“tl* the contact owns a 2016 mercedes-benz sprinter. the contact stated that the rear passenger seat belt did not latch. the contact noticed that the release button seized without warning. the vehicle was taken to mercedes-benz of medford (3240 crater lake ave, medford, or 97504, (541) 774-1000) where it was diagnosed that the seat belt latch needed…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.