2017 Heartland Mallard problems, complaints & recalls
Most-reported problem areas: Electrical System (2) · Tires (1) · Equipment:mechanical:slide-In Camper (1)
Safety recalls (3)
Equipment:other:labels 2017-01-09 · campaign 17V008000 · 124 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2017 Mallard recreational trailers. The certification label on these vehicles may have incorrect tire size and/or tire pressure information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: If the label has incorrect tire pressure or size information, the operator may improperly inflate the tires or possibly over load the vehicle, increasing the risk of a crash.
Fix: Heartland has notified owners, and dealers will replace the certification label with a corrected label, free of charge. The recall began on January 25, 2017. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99.01.31.
Exterior Lighting 2016-08-01 · campaign 16V566000 · 4,585 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016-2017 Wilderness and Mallard travel trailers, 2015-2017 Elkridge fifth wheel travel trailers, and 2017 Sundance and Torque travel trailers. The affected vehicles have an LED light on the front cap of the camper that may short circuit and overheat.
Risk: If the light overheats there would be an increased risk of a fire.
Fix: Heartland will notify owners, and dealers will replace the light with one that has built-in voltage protection. The recall began on September 1, 2016. Owners may contact Heartland customer service at 1-877-262-8032.
Equipment:other:labels 2016-05-20 · campaign 16V332000 · 618 vehicles
Defect: Heartland Recreational Vehicles (Heartland) is recalling certain model year 2017 trailers manufactured February 29, 2016, to May 5, 2016. The certification labels have incorrect tire pressure information, failing to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: Improper inflation can cause the trailer tires to become overloaded, resulting in poor handling and increased risk of a crash.
Fix: Heartland will notify owners, and dealers will replace the certification label, free of charge. The recall began on June 16, 2016. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-25.
What owners report
2019-06-19 · Electrical System · 1,500 mi · 🔥 fire“wiring connection on the hot water heater was not made sufficiently which led to the wire being melted. the electrical burning smell was quickly found and power was turned off to the tank to prevent further burning. the unit was not moving and was setup in a campground.*dt *tr*dt*jb…”
2017-05-11 · Equipment:mechanical:slide-In Camper“tl* the contact owns a 2017 heartland mallard rv. the contact stated that the slide pulley cable system that operated all three sides had detached from the wall due to a mechanical defect. the contact stated that the other two slide pulleys were also detaching from the wall. the vehicle was towed to the dealer where it was diagnosed that all three …”
2016-10-03 · Tires · 1,001 mi“westlake tire came on 2017 m32 mallard bumper pull travel trailer. tire had exactly 1,001 miles on it and the tread separated from the sidewall at approximately 60 mph.…”
2016-10-03 · Electrical System · 300 mi · 🔥 fire“tl* the contact owns a 2017 heartland mallard. the contact stated that after the vehicle was parked over 24 hours, it was informed that the vehicle caught on fire. a fire report was filed and it was determined that the fire originated from the led lights. the fire was extinguished out by another observant contact. no injuries were sustained. the ve…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.