2017 Mack Pinnacle (Cxu) problems, complaints & recalls
Safety recalls (2)
Suspension:front:hub 2016-12-23 · campaign 16V929000 · 200 vehicles
Defect: Mack Trucks, Inc. (Mack) is recalling certain model year 2012, 2014-2015 and 2017 Granite (GU), 2012-2017 Pinnacle (CHU, CXU), and 2013-2015 and 2017 Titan (TD) trucks manufactured January 7, 2011, to September 29, 2016. The affected vehicles were built with front wheel hubs that cannot support the gross axle weight rating of the front axle.
Risk: Overloaded front wheel hubs can result in premature failure of the hubs, bearings, and the related components, which can cause the front hub assembly to separate from the front axle. Because of this, the driver may lose control of the vehicle or parts may be dropped on the road, increasing the risk of a crash.
Fix: Mack will notify owners, and dealers will replace the hub assemblies, free of charge. The recall began on February 16, 2017. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0406.
Tires:tread/Belt 2016-10-06 · campaign 16V714000 · 57 vehicles
Defect: Mack Trucks, Inc. (Mack) is recalling certain model year 2017 Pinnacle CHU and CXU trucks manufactured March 9, 2016, to May 19, 2016 and equipped with Goodyear G399A LHS 295/75R22.5 LRG tires. The tires on the affected vehicles may have cured improperly causing an incomplete adhesion, possibly resulting in a partial tread separation.
Risk: Partial tread separation can increase the risk of a crash.
Fix: Mack will notify owners, and Goodyear dealers will replace the affected tires, free of charge. The recall began on November 7, 2016. Owners may contact Mack customer service at 1-800-866-1177, or Goodyear customer service at 1-800-592-3267. Mack's number for this recall is SC0405.
Service bulletins (140)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Power Train 2024-04-22 · CBR-1008 202404 · Service Bulletin/Repair Instructions
cbr: equipped with an automated manual transmission model d or f ( amt-d, amt-f, mdrive) missing x1 value in vda and default settings guidelines, parameterp1aob; fault code p1052-54, error 40,or error 18 encountered during clutch or tran.
Electrical System 2024-02-21 · CBR-2350 202402 · Service Bulletin/Repair Instructions
cbr -telematics gateway (tgw) connect ability issues
Electrical System 2024-02-16 · CBR-2347 202402 · Service Bulletin/Repair Instructions
cbr - active "set park brake" message on drivers information display (did).
Power Train 2024-02-16 · CBR-202 202402 · Service Bulletin/Repair Instructions
cbr - automated manual transmission ( amt ) flywheel pilot bearing wear on input shaft.
Suspension 2024-02-16 · CBR-2014 202402 · Service Bulletin/Repair Instructions
cbr - driveline noise, suspension ride height too high, suspension will not exhaust - chassis built 2016w01 and newer.
Electrical System 2024-01-18 · CBR-2333 202401 · Service Bulletin/Repair Instructions
cbr: tgw will not connect after sim card replacement
Showing the 6 most recent of 140 bulletins. Search all of them free at nhtsa.gov.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.