2018 Keystone Hideout problems, complaints & recalls
Most-reported problem areas: Structure:body (1)
Safety recalls (3)
Equipment:recreational Vehicle/Trailer 2018-03-02 · campaign 18V143000 · 2,958 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2018 Keystone Passport, Summerland and Hideout, Dutchmen Aspen Trail and Coleman, and Crossroads Zinger recreational trailers. These vehicles are equipped with Norcold N306 mini refrigerators that may have a loose or missing propane gas valve test port screw.
Risk: The loose or missing propane gas port screw can allow propane gas to leak when the refrigerator is used in 'gas' mode, increasing the risk of a fire.
Fix: Keystone will notify owners, and dealers will install and tighten the gas valve port screw, as necessary, free of charge. The recall began on April 23, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-315.
Equipment:other:labels 2017-12-19 · campaign 17V827000 · 12 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2018 Hideout recreational trailers, model 310. The Federal Placard on these vehicles incorrectly lists the Gross Axle Weight Rating (GAWR) as 5,080 lbs and the tire size as ST225/75R15D with 65 PSI, when the correct GAWR is 5,200 lbs and the correct tire size is ST225/75R15E with 80 PSI. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: The incorrect label information may cause the operator to underinflate the tires, possibly resulting in their failure and an increased risk of a crash.
Fix: Keystone has notified owners and provided a corrected Federal Placard, free of charge. The recall began on December 27, 2017. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 17-310.
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Service bulletins (4)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:electrical 2019-06-12 · 19-352 · Service Bulletin/Repair Instructions
this is the dealer letter for advisory 19-352. it has been determined that the tv panel may detach from the cabinet.
Equipment:electrical 2019-06-12 · 19-352 · Service Bulletin/Repair Instructions
this is the owner notification letter advisory 19-352. it has been determined that the tv panel may detach from the cabinet.
Equipment:electrical 2019-06-12 · 19-352 · Service Bulletin/Repair Instructions
this is the repair instructions for advisory 19-352. it has been determined that the tv panel may detach from the cabinet.
Equipment:recreational Vehicle/Trailer:lpg Systems:furnace 2018-01-04 · 17 309 · Service Bulletin/Repair Instructions
this is the repair instructions for advisory 17-309. it has been determined some 2018 hideout models were built with improper furnace ventilation. the steps leading to the upper deck must be modified to allow the addition of a furnace return grill. this communication is informing dealership service
What owners report
2025-07-20 · Structure:body“while towing our trailer multiple welds broke and the 5th wheel eventually hit the truck bed side. …”
2022-01-17 · Unknown Or Other“the propane gas auto change over valve on my keystone hideout camper is not working properly. keystone says that my camper is not covered under recall 21v427. the date code on the gas valve is n 17 49. there is a jayco recall for the same thing, recall 21v425. the 425 recall says that the n 17 xx regulator is part of the recall. why is my reg…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.