2021 Keystone Hideout problems, complaints & recalls
Most-reported problem areas: Structure:body (1) · Service Brakes (1) · Equipment:recreational Vehicle/Trailer (1)
Safety recalls (1)
Equipment:recreational Vehicle/Trailer:lpg Systems 2021-09-13 · campaign 21V708000 · 95,885 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two-stage propane regulators. The regulator may fail, causing an increase in propane pressure.
Risk: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Fix: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2023-03-14 · 23-438 · Service Bulletin/Repair Instructions
dealer letter and revised repair instructions for 23-438. it has been determined that the slide floor in the hideout 186ss and springdale 1860ss may be improperly supported. the procedure describes how to install support into the cabinet below the slide room floor.
Structure 2023-02-22 · 23-438 · Service Bulletin/Repair Instructions
it has been determined that the slide floor in the hideout 186ss and springdale 1860ss may be improperly supported. the procedure describes how to install support into the cabinet below the slide room floor.
What owners report
2023-11-15 · Structure:body“outside wall cracking at bedroom slide lower front driver side. had a small crack at slide in fiberglass,i drilled and epoxies it. crack continued to grow. have contacted bish's rv kalispell mt. i have an appointment for drop off on 12/27/2023. i will be contacting keystone also. not sure of the cause but am deeply concerned about the frame…”
2022-07-26 · Equipment:recreational Vehicle/Trailer“2021 keystone hideout. consumer writes seeking reimbursements for repairs made to vehicle. the consumer stated the vehicle experienced multiple failures. the vehicle lost the the air conditoner cover while being driven. it was months before the air condition could be repaired do to parts being unavailable. the passenger side bearing began to sque…”
2020-09-27 · Service Brakes“purchased the trailer on 9/25/20 and when i got it home i was checking equipment and noticed the passenger side brake was not wired to acuate the brake. only the drivers side is wired. i noticed it was difficult to stop, as if the trailer was pushing the truck. i have contacted keystone via email to report this possible safety oversight to them. i…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.