2019 Crossroads Redwood problems, complaints & recalls
Safety recalls (1)
Trailer Hitches:fifth Wheel Assembly 2019-02-19 · campaign 19V108000 · 128 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Crossroad Redwood recreational trailers, equipped with MORryde Rubber Pin Boxes. The pin box mounting bolts may have been insufficiently tightened, possibly resulting in the trailer separating from the tow vehicle.
Risk: A separation of the trailer can increase the risk of a crash.
Fix: Keystone has notified owners, and dealers will properly tighten the mounting bolts for the pin box, free of charge. The recall began on February 28, 2019. Owners may notify Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-346.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
letter to dealers for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and ma
What owners report
2020-07-11 · Unknown Or Other · 92,430 mi“on may 15, 2020, i picked up my 2019 crossroads redwood (3951wb) from catoosa, oklahoma to take it back to alpine, texas after it being at tulsa rv for six months for significant warranty repairs. on the way back to alpine, somewhere along the route the rear axle's right-side leaf spring sheared in half. due to weight of the rv and the size of my…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.