2019 Keystone Montana High Country problems, complaints & recalls
Most-reported problem areas: Structure:body (1)
Safety recalls (1)
Equipment 2019-02-26 · campaign 19V129000 · 1,535 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019 Alpine and High Country Montana recreational trailers and 2018-2019 Avalanche and Montana recreational trailers equipped with cargo trays. The rivets that secure the stop bracket to the cargo tray may shear allowing the cargo tray to detach.
Risk: If the cargo tray detaches, the tray may hit someone, increasing the risk of injury.
Fix: Keystone RV has notified owners, and dealers will replace the affected fasteners, free of charge. The recall began March 26, 2019. Owners may contact Keystone RV's customer service at 1-866-425-4369. Keystone RV's number for this recall is 19-347.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
letter to dealers for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and make repairs if
Structure 2019-12-10 · KSB-191007 · Service Bulletin/Repair Instructions
this is the repair instructions for ksb-191007. this process describes the repair where under certain temperature conditions the norco slide cable system gearbox may leak oil/grease on the slide roof membrane. the ksb describes how to install a drip pan to prevent damage to the roof membrane, and ma
What owners report
2021-03-25 · Unknown Or Other · 12,500 mi“our brand new, $84,000, 2019 keystone rv montana high country 373rd, that we bought on 05-30-2019, was not built to applicable codes and standards, nor protected against fire and vehicle damage, and is in violation of the nhtsa and dot's highway safety standards. it is a complete hazard! we contacted gander rv of statesville, took it to them on 02-…”
2020-10-09 · Structure:body · 4,500 mi“while returning from a camping trip we had a rainier st tire made by tredit tire blow out on the right side of the trailer causing damage to the right side and underneath of the trailer. neither keystone nor tredit tire will admit fault.*dt consumer stated vehicles were taken by the dealer.*jb…”
2020-07-24 · Unknown Or Other“on 4/4/2020 at camping world, harrisburg, pa when picking up the camper from service work, it was observed that the 2 front weight bearing jack mount bracket welds had torn away from the camper frame and were bent and twisted. camping world staff were notified and they were replaced. the camper was delivered to our home on 4/10/2020. on 4/14/2020 w…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.