2020 Chrysler Pacifica problems, complaints & recalls
Most-reported problem areas: Power Train (32) · Steering (27) · Engine (26)
🧭 Reliability snapshot
Compared against other Chrysler Pacifica model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
28 NHTSA complaints that reported an odometer reading.
Safety recalls (5)
Electrical System:propulsion System:traction Battery 2026-06-04 · campaign 26V362000 · 17,277 vehicles ⚠ PARK OUTSIDE
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recal
Equipment Adaptive/Mobility:wheelchair Restraints/Securement:latch/Anchor: 2025-12-17 · campaign 25V876000 · 86 vehicles
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Air Bags:side/Window:curtain 2024-10-24 · campaign 24V793000 · 26 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Fix: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Electrical System:wiring:connectors/Plugs/Receptacles 2023-01-17 · campaign 23V010000 · 67,117 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Fix: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-80
Back Over Prevention: Sensing System: Camera 2020-09-10 · campaign 20V191000 · 319,610 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Fe
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Service bulletins (552)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-10-02 · S2621000006 · Service Bulletin/Repair Instructions
note: document released 10/2/2026. multiple warning indicators on in the ipc. esm - prndl flashing. and the vehicle will not shift into gear. the wipers may be on, with an electric parking brake unavailable.
Structure:body 2026-09-08 · 9100900 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Structure:body 2026-07-07 · 9100860 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Engine 2026-07-06 · 113280 · Service Bulletin/Repair Instructions
hose and tube - egr coolant
Structure:body 2026-06-26 · S2208000045 REV.D · Service Bulletin/Repair Instructions
backup camera poor image quality inspection
Structure:body 2026-06-25 · S2623000046 · Service Bulletin/Repair Instructions
calibration requirements for the power sliding door module (psdm).
Showing the 6 most recent of 552 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-23 · Power Train“ file an immediate nhtsa safety complaint (do this tonight) the vehicle intermittently stalls completely while decelerating or braking at low speeds when the engine is warm. the dashboard flashes an acc/fcw warning as the engine dies. this requires a full shift into park to restart in active traffic, creating an imminent crash hazard. the vehicle …”
2026-10-22 · Fuel/Propulsion System“my 2020 chrysler pacifica plug-in hybrid (vin [xxx]) is covered by safety recall nhtsa 26v-362 / fca 52d (shown as "recall incomplete" on nhtsa's vin lookup as of october 17, 2026), high-voltage battery fire risk. fca advises owners not to charge the vehicle and to park it outside, away from structures, until it is repaired. fca's dealer notice sta…”
2026-10-15 · Unknown Or Other“while standing sideways, my left shoulder towards the rear of the car, i pushed the open hatch button. the automatic door began to rise and lifted me up and tossed me against some metal furniture that was behind the car, in the parking lot of a deli. it was over in a second, i couldn't step out of the way because i was holding two bags of firewood,…”
2026-09-14 · Electrical System“i took my 2020 chrysler pacifica hybrid (vin: [xxx]) to sames bastrop chrysler dodge jeep ram in [xxx], to have safety recall 52d performed on the high-voltage battery. prior to bringing the van in, the vehicle was driving and charging completely normally with no charging errors. sames performed the recall software update to the battery pack contro…”
2026-09-13 · Steering“i was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. i then received an error message on my dash saying power steering unavailable, service requested. the car only has 118,000 miles on it. …”
2026-09-08 · Fuel/Propulsion System“i experienced a sudden loss of power and steering while driving my vehicle. the screen advised me to pull over because the engine would shut off soon, but i already had lost steering and power. i turned the car off and was able to restart it and drive it 1 mile home, and the check engine light was on. i had it towed to the dealer. after 2 weeks of …”
2026-09-07 · Seats“our family was driving and our teen in the third row said his seatbelt came apart. we pulled over to inspect. he was in the third row driver side seat. the stitching for the seatbelt and the seat had disintegrated. there is a sticky residue but no stitching. the leather is in pieces and the seatbelt is unusable. this vehicle is used for family tran…”
2026-09-01 · Electrical System“we own a 2020 chrysler pacifica hybrid that had been operating without any significant issues for approximately six years. recently, the vehicle was subject to a recall involving the charging system, and we brought it to the dealership to have the recall work completed. nine days after the recall service, the vehicle would not start and displayed …”
2026-08-26 · Lane Departure: Assist“vehicle has suffered from electrical issues since 2023 with effects to front windows causing window to reverse down when trying to roll up, radio malfunctions that is a known chrysler issue that removes the ability to control rear entertainment center from front screen leaving the feature unusable with small children in the rear for long periods of…”
2026-07-30 · Back Over Prevention: Warnings“backup camera goes in and out and then blue.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.