2021 Chrysler Pacifica problems, complaints & recalls
Most-reported problem areas: Power Train (100) · Engine (47) · Fuel/Propulsion System (46)
🧭 Reliability snapshot
Compared against other Chrysler Pacifica model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
28 NHTSA complaints that reported an odometer reading.
Safety recalls (7)
Electrical System:propulsion System:traction Battery 2026-06-04 · campaign 26V362000 · 17,277 vehicles ⚠ PARK OUTSIDE
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recal
Equipment Adaptive/Mobility:wheelchair Restraints/Securement:latch/Anchor: 2025-12-17 · campaign 25V876000 · 86 vehicles
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Equipment Adaptive/Mobility:wheelchair Restraints/Securement:latch/Anchor: 2025-12-17 · campaign 25V877000 · 1,019 vehicles
Defect: Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.
Fix: Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.
Air Bags:side/Window:curtain 2024-10-24 · campaign 24V793000 · 26 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Risk: An air bag that does not deploy during a crash increases the risk of injury.
Fix: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Back Over Prevention: Sensing System: Camera 2024-06-13 · campaign 24V436000 · 1,033,433 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Fix: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Electrical System:wiring:connectors/Plugs/Receptacles 2023-01-17 · campaign 23V010000 · 67,117 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Risk: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Fix: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-80
Seats:mid/Rear Assembly 2022-03-24 · campaign 22V181000 · 1,160 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Risk: An unsecured seat increases the risk of injury in a crash.
Fix: Dealers will inspect and, if necessary, replace the second-row seat cushion frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z22.
Service bulletins (676)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-10-02 · S2621000006 · Service Bulletin/Repair Instructions
note: document released 10/2/2026. multiple warning indicators on in the ipc. esm - prndl flashing. and the vehicle will not shift into gear. the wipers may be on, with an electric parking brake unavailable.
Structure:body 2026-09-08 · 9100900 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Structure:body 2026-07-07 · 9100860 · Service Bulletin/Repair Instructions
passive entry o/s dr handle prior to replacing an inoperative passive entry door handle, perform star online s2623000040.
Engine 2026-07-06 · 113280 · Service Bulletin/Repair Instructions
hose and tube - egr coolant
Structure:body 2026-06-26 · S2208000045 REV.D · Service Bulletin/Repair Instructions
backup camera poor image quality inspection
Structure:body 2026-06-25 · S2623000046 · Service Bulletin/Repair Instructions
calibration requirements for the power sliding door module (psdm).
Showing the 6 most recent of 676 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-28 · Fuel/Propulsion System“we received a recall paper in the mail to stop driving our vehicle, and take it to the nearest chrysler dealership to have our 2021 hybrid pacifica van hybrid battery for a software update and monitor of the hybrid battery replacement for a recall 52d. because the hybrid battery will catch fire. we took it in, they updated the software and said it …”
2026-10-24 · Power Train“the vehicle experiences a complete loss of motive power due to the high voltage battery pack reaching a temperature of 131 degrees f. the defect first surfaced on march 7th, 2022. the vehicle shut down on multiple occasions while driving, and the original owner had the vehicle bought back by fca us. the vehicle was sold to me in 2023, and it has sh…”
2026-10-23 · Seats“latching cable for second row drivers side seat broke, allowing the seat to slam forward and back while driving and the seat back would not stay up.tje cable has a plastic piece to hold spring pressure and the plastic is not strong enough to be reliable. a few months ago the second row passenger side seat cable broke in the same manner. the spring…”
2026-10-10 · Engine“vehicle once it came to a full stop on the highway the check engine light popped on and would not go out. it drove okay the reset of the way home until the last few miles, came to a stop sign and vehicle shut off. placed into park and restarted the vehicle and continued journey home…”
2026-10-02 · Fuel System, Gasoline“the contact’s daughter owns a 2021 chrysler pacifica. the contact stated that while operating the vehicle, there was a strong fuel odor inside the vehicle. the contact’s husband inspected under the hood and became aware that there was a pin-sized hole in the fuel line and that there was fuel leaking inside the engine compartment. the contact stated…”
2026-10-02 · Steering“after turning hard to the right in a tight corner there is a catch in the steering system when returning to center occasionally …”
2026-09-30 · Vehicle Speed Control“around 08/2026, fca us llc dealer performed fca safety recall 52d (nhtsa 26v-362) on my 2021 chrysler pacifica plug-in hybrid. the recall included a software update to the high-voltage battery pack control module (bpcm). before the service, the radio and infotainment system worked normally. right after the recall service, the radio screen on the in…”
2026-09-28 · Fuel/Propulsion System“vehicle is a 2021 plug-in hybrid minivan within the population of an open safety recall for internal high-voltage battery failure that can result in fire, including while parked and not charging. the recall remedy, performed at a dealer, consisted of a battery control module software update intended to detect the defect, plus battery pack inspectio…”
2026-09-28 · Fuel/Propulsion System“our van will not charge when plugged in and a message on the dashboard says "service charging system". also, the car will not go into reverse when turned on and the gear is showing in "r", reverse. it will not let me back up out of our garage.…”
2026-09-26 · Unknown Or Other“i am submitting this complaint regarding the handling of safety recall 66b (rearview camera visibility) on my 2021 chrysler pacifica hybrid, vin [xxx]. the vehicle was taken to a chrysler dealership by the previous owner shortly before i purchased it, and recall 66b is recorded as completed. however, the uconnect system currently displays software…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.