2020 Dodge Durango problems, complaints & recalls
Most-reported problem areas: Exterior Lighting (19) · Engine (6) · Steering (3)
🧭 Reliability snapshot
Compared against other Dodge Durango model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Air Bags:critical Fasteners 2021-04-22 · campaign 21V280000 · 2,721 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Risk: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Fix: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
Back Over Prevention: Sensing System: Camera 2020-09-10 · campaign 20V191000 · 319,610 vehicles
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Fe
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Fix: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Service bulletins (494)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System 2026-10-21 · 115349 · Warranty Program/Extension
id-26-39 (xe2) liftgate tail lamp assembly - select 2018 - 2024 dodge durango (wd)
Electrical System 2026-10-21 · 115346 · Warranty Program/Extension
d-26-19 (xe2) liftgate tail lamp assembly - select 2018 - 2024 dodge durango (wd)
Structure:body 2026-10-21 · 23-051-26 · Service Bulletin/Repair Instructions
liftgate tail lamp assembly not illuminating or partially illuminating xe2 warranty extension customers may comment on the following: symptom: ● the center liftgate "racetrack" tail lamp assembly led does not illuminate, or partially illuminates fig. 1. this bulletin involves replacing the inner tai
Power Train 2026-09-30 · S2621000004 · Service Bulletin/Repair Instructions
the customer may complain about a popping noise, grinding noise, or an intermittent no reverse or forward transmission engagement. the tech may find damaged and/or worn transmission output shaft splines (850re transmission only)
Power Train 2026-09-24 · 114738 · Service Bulletin/Repair Instructions
transmission kit - with torque converter
Power Train 2026-09-24 · 114737 · Service Bulletin/Repair Instructions
transmission kit - with torque converter
Showing the 6 most recent of 494 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-23 · Exterior Lighting“i'm here to report yet another gen 3 dodge durango "racetrack" liftgate light assembly experiencing water/moisture ingress. this issue has been ongoing since the 2014 model year when the racetrack lighting was introduced. the issue is, overt time, water makes its way into the assembly, eventually causing one or more sections of the led's to stop …”
2026-09-16 · Exterior Lighting“purchased in xxx from tri star motors in [xxx] with approximately 18,000 miles on it. in xxx, i noticed some flickering on the passenger side racetrack light and water entrapment after a somewhat heavy snowfall. after some research, i removed the drain bolt and drained the water out. i left the drain bolt off so that water would not get trapped in…”
2026-08-02 · Exterior Lighting“my entire lighting system in back of truck stopped working. the racetrack lighting system. the license plate lights done. i cannot drive the car at night because i will get pulled over. dodge saying it is not covered under the extended warranty i purchased. …”
2026-05-11 · Unknown Or Other · 🔥 fire“my 2020 dodge durango experienced a severe interior dashboard fire that appeared to originate in the center dash/radio area while the vehicle was parkedin driveway. the fire caused extensive melting and burn damage throughout the dashboard, center console, wiring, and surrounding interior components. the infotainment/radio area and electrical wirin…”
2026-05-08 · Exterior Lighting“tail light not working, was replaced, replacement also malfunctioning. …”
2026-04-30 · Seats“while driving normally, not in an accident, the active head restraint system failed and slammed into my head. if there was traffic this would have likely caused an accident because it was unexpected, severe, and abrupt while leaving me disoriented and with a persistent headache. this is absolutely ridiculous and unsafe.…”
2026-04-25 · Exterior Lighting“back lights. bottom of right is out and bottom left is starting to go out. water collects inside the lights. …”
2026-03-06 · Air Bags · 77,528 mi“the contact owns a 2020 dodge durango. the contact stated that upon leaving a parking lot, the air bag warning light was displayed on the instrument panel. the vehicle was taken to a dealer, where an appointment was scheduled for a diagnostic test to determine the cause of the failure. upon investigation, the contact discovered nhtsa campaign numbe…”
2026-02-28 · Engine“1, the rear taillights fill up with water making it difficult to see the lights when breaking. 2, the engine had to be repaired due to power failure and was told that the cams and lifters were worn out on drivers' side at 85000 miles. the garage said this should not have happened. and that they have had to repair other vehicles too and dodge woul…”
2026-02-11 · Exterior Lighting“the rear tail lights and the rear “race track” running light have allowed water to enter causing premature failure of a large portion of the light(s). these are not user serviceable parts and should be completely sealed from the elements. eventually, the entire ‘marker light’ portion of the the taillights and race track with be completely non-fun…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.