2020 Ford Fusion problems, complaints & recalls
Most-reported problem areas: Power Train (55) · Engine (23) · Electrical System (17)
🧭 Reliability snapshot
Compared against other Ford Fusion model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
57 NHTSA complaints that reported an odometer reading.
Safety recalls (3)
Equipment:electrical:engine Block Heater 2025-10-10 · campaign 25V685000 · 59,006 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Risk: An electrical short circuit can increase the risk of a fire.
Fix: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated December 2026. Owners may contact Ford
Back Over Prevention:software 2025-06-27 · campaign 25V442000 · 200,237 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Fix: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Electrical System:propulsion System:traction Battery:management System/Energy Control Module (Bms/Becm) 2023-06-23 · campaign 23V440000 · 14,452 vehicles
Defect: Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
Risk: A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash.
Fix: Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a
Service bulletins (94)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Engine 2026-05-09 · 25B51 · Other
certain 2021-2024 model year bronco, 2021-2024 model year bronco sport, 2020-2022 model year corsair and escape, 2016-2024 model year explorer, 2019-2020 model year fusion, 2016-2018 model year focus rs, 2022-2024 model year maverick, 2016-2019 model year mkc and 2019-2024 model year ranger vehicles
Unknown Or Other 2026-04-29 · 25H05 S1 · Other
harvest program 25h05 – supplement #1 certain 2011-2021 model year vehicles software verification harvest program
Unknown Or Other 2026-02-24 · SSM 54601 · Service Bulletin/Repair Instructions
ford and lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the
Electrical System 2026-02-17 · SSM 54589 · Other
some 2019-2024 ford and lincoln vehicles equipped with sync3 may experience various connectivity concerns with the ford app lincoln app including but not limited to: missing activation prompt pop-upon the vehicle's center display screen when attempting to activate vehicle through the ford app linco
Unknown Or Other 2025-11-19 · 25H05 · Other
this is a proactive investigation program by ford motor company to inspect a limited number of affected vehicles that are customer-owned. ford is voluntarily conducting this program to evaluate the software currently installed on one or more electronic modules in the affected vehicles.
Power Train 2025-11-12 · SSM 54366 · Service Bulletin/Repair Instructions
some 2015-2021 ford and lincoln vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. pinpoint test hk in the powertrain control and emissions diagnosis (pc/ed) or in section 303-14 of th
Showing the 6 most recent of 94 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-10-26 · Fuel/Propulsion System“component/system: gasoline vapor entering the occupied passenger cabin through the hvac vents during and after rain with the a/c or heat on. root cause unidentified, not because it cannot be found, but because ford motor company has not once tested the vehicle under the condition in which the defect occurs, and has refused in writing to assign an e…”
2026-10-20 · Unknown Or Other“our 2020 ford fusion automatically shifts back into park and displays the "shift sys fault" error message, the primary culprit is a broken transmission shift cable bushing. vehicle may be in gear and unable to stop itself from rolling on an incline unless parking brake is applied.…”
2026-09-28 · Engine And Engine Cooling · 72,000 mi“the contact's brother owns a 2020 ford fusion. the contact stated that while the owner was driving 35 mph, the engine overheated and there was misfire coming from the engine. the check engine warning light illuminated, and there was fluid leaking into the engine. an independent mechanic was contacted by phone. the vehicle was taken to the independe…”
2026-09-22 · Forward Collision Avoidance: Adaptive Cruise Control“2020 fusion sel with 41,000 miles. while driving at 65 mph with adaptive cruise control engaged, the vehicle suddenly jerked on two separate occasions during a three-hour drive.…”
2026-09-20 · Unknown Or Other“i recently acquired this vehicle from a dealer after the previous owner traded it in and after reviewing the carfax i did some deeper digging into this vehicle and discovered that there are 3 recalls that have not been serviced. i am hoping that there wasn't any secondary damage due to the recalled items as i haven't noticed anything necessarily wr…”
2026-09-17 · Power Train“coolant intrusion. started with thick white exhaust when starting up in morning. turned into acceleration lags, car shutting engine off when parked, and exhaust smell coming inside of car. 2014-2019 models have a recall for cracked engine block allowing cooling to leak inside, but 2020 models do not although there is an increased problem with this …”
2026-09-16 · Electrical System“the contact owns a 2020 ford fusion. the contact received notification for nhtsa campaign number: 23v440000 (electrical system); however, the part to complete the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and co…”
2026-08-15 · Engine“component that failed: the engine cooling fan on my 2020 ford fusion sel (1.5l, non-hybrid) became inoperable and blew three fuses. with the fans not operating, the engine overheated, destroying the head gasket and engine, requiring complete replacement. failure occurred 07/08/2026 at 49,118 miles. warning symptoms: the a/c began blowing warm air…”
2026-07-31 · Steering“i was backing out of my drive way when a shift system fault message appeared on my dashboard. when i went to change gears the rotary dial locked up and shifted to park. my safety as well as other people’s safety was put at risk because my car stopped in the middle of the street with little warning. my problem was confirmed by an independent service…”
2026-07-12 · Engine“while driving at 75mph on the freeway, my 2020 ford fusion suffered a sudden, catastrophic ecoboost engine coolant failure. the vehicle instantly lost power and dropped to 35mph in active traffic, creating an extreme highway collision hazard. a mechanic has confirmed internal coolant intrusion in the engine block. …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.