2020 Infiniti Qx60 problems, complaints & recalls
Most-reported problem areas: Power Train (5) · Visibility/Wiper (3) · Visibility:sun/Moon Roof Assembly (1)
🧭 Reliability snapshot
Compared against other Infiniti Qx60 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (1)
Suspension:rear:axle:spindle 2021-05-27 · campaign 21V402000 · 14,276 vehicles
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Risk: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Fix: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Service bulletins (88)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure:body 2026-04-13 · ITB09-063C · Service Bulletin/Repair Instructions
certification label and vin plate replacement service information because of collision damage or other vehicle repair, a replacement “certification label” or “vin plate/label” may be needed. hint: certification label = fmvss (federal motor vehicle safety standards) label. these items may be availabl
Electrical System 2026-03-30 · ITB12-011R · Service Bulletin/Repair Instructions
telematics service information see itb19-029 for models built after those listed above for a different service procedure. service information the applied vehicles are equipped with a wireless communication device called a telematics communication unit (tcu). with an active infiniti connection® or in
Forward Collision Avoidance: Automatic Emergency Braking 2025-02-20 · ITB23-023A · Service Bulletin/Repair Instructions
aeb warning light is on with warning messages displayed on combination meter applied vehicles: 2015-2024 q50 (v37) 2015-2018 q50 hybrid (hv37) 2017-2022 q60 (cv37) 2015-2019 q70 (y51) 2015-2018 q70 hybrid (hy51) 2019-2024 qx50 (j55) 2022-2024 qx55 (fj55) 2015-2021 qx60 (l50) 2022-2024 qx60 (l51) 201
Air Bags 2024-09-19 · ITB19-024D · Service Bulletin/Repair Instructions
dtc b00a0-00 storeif you confirm dtc b00a0-00 (occupant detection sensor unit) is stored, and ocs zero point reset cannot be performed, (continued on the next page)d
Electrical System 2024-05-21 · ITB17-060C · Service Bulletin/Repair Instructions
intelligent key initialization procedure stops or will not continue this bulletin has been amended. see amendment history on the last page. discard all previous versions of this bulletin.
Electrical System 2024-05-20 · ITB13-052E · Service Bulletin/Repair Instructions
intelligent key not detected / engine will not start this bulletin has been amended. see amendment history on the last page. please discard previous versions of this bulletin.
Showing the 6 most recent of 88 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-09-08 · Power Train“while traveling at 75 mph(speed limit) on the interstate, the vehicle's cvt transmission suffered a catastrophic failure and suddenly lost all power/acceleration, dropping into a low-gear limp mode. no engine light appeared until after we parked. this caused an immediate and dangerous drop in speed in high-speed busy traffic, nearly causing a sever…”
2026-05-05 · Power Train:automatic Transmission“the cvt transmission without any warning gave out and wont allow my car to drive forward just reverse. its been out and its an expensive repair. no check engine warning light came on and my car wont run. …”
2026-02-16 · Visibility/Wiper“i am submitting this formal safety defect complaint regarding a serious and life-threatening incident involving my 2020 infiniti qx60. while traveling at approximately 60 miles per hour on a public highway, the vehicle’s hood suddenly and violently flew fully open without warning. this resulted in an immediate and complete loss of forward visibilit…”
2025-12-04 · Power Train“i have a 2020 infiniti qx60. while driving on the interstate i75 the check engine light came on and the car lost power. this was very dangerous as it could have caused a very serious accident. had to have car towed to dealership. was told that the transmission needed to be replaced at a cost of $8,600. this suv has only about 75,000 miles. upon …”
2025-11-26 · Power Train“i was driving my vehicle and as i was making a turn lost power and almost got struct by a vehicle coming from the other direction i regained power and immediately called infiniti dealership and spoke to service advisor to have vehicle inspected i recently had the cvt transmission replaced a month prior when i brought suv in i was informed it was n…”
2025-10-21 · Power Train · 57,000 mi“odometer fraud. the contact purchased a 2020 infiniti qx60. the contact discovered a mileage discrepancy after the purchase. additionally, the transmission was jerking while the vehicle was being driven. the vehicle was a dealer sale. at the time of purchase, the mileage was 46,000. the vehicle was taken to the local dealer, but no assistance was p…”
2025-07-16 · Vehicle Speed Control“2020 infinity qx 60 bought car used in 2024 with 80,000. there is a hesitation when accelerating and sometimes seems to want to die when idling. there is also a knocking sound at times when accelerating. at times i feel transmission skips. when turning right or left or reversing, the wheels seem to creek and almost grind a bit. i am great about…”
2025-07-04 · Engine“my engine is making a knocking noise and wants to stall sometimes. some other nissan engines have recalls and i feel like it should include this engine. this is a 2020 and i still owe a lot of money. i should not be having major engine issues. please look at this engine with the other recalls. …”
2025-06-13 · Power Train“there are two problems we have had for many miles. 1. cvt- completely gone at 120k miles but we have had problems almost from the beginning (lease then bought). we were told by the infiniti dealership they couldn't find anything (30-40k miles approximately) so we let it go thinking maybe it was the carpet mat rubbing up against the gas pedal that m…”
2025-05-08 · Visibility:sun/Moon Roof Assembly · 74,000 mi“the contact owns a 2020 infiniti qx60. the contact stated that while driving on the highway at 65 mph, the sunroof glass shattered without impact. the vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that there was no cause for the failure found. the contact was informed that the sunroof glass needed…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.