2020 Ram Promaster 2500 problems, complaints & recalls
Most-reported problem areas: Power Train (2) · Structure:body (1)
Safety recalls (0)
No recalls on record for this model year (campaigns announced since 2010).
Service bulletins (7)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System:12v/24v/48v Battery 2024-01-10 · S1408000384 · Service Bulletin/Repair Instructions
start stop charging warning lamp illuminated on, intelligent battery sensor (ibs) state of charge (soc) inaccurate, battery charging message, presence of ibs related diagnostic trouble codes (dtcs), or battery warning lamp on
Suspension 2023-09-20 · 9100229 · Service Bulletin/Repair Instructions
lifter, hydraulic roller deactivating please do not replace mds lifters because the disconnecting pin is not lined up, this is normal and not a defect.
Electrical System 2023-09-15 · 9100226 · Service Bulletin/Repair Instructions
connector kit before ordering this connector repair kit 68018957a$, check it in the mopar connector repair kit website to confirm part number and applicability. there is an error with the wiring diagrams in service library that is causing the incorrect repair kit part number to populate. please use
Electrical System:wiring 2023-09-15 · 9100226 · Service Bulletin/Repair Instructions
connector kit before ordering this connector repair kit 68018957a$, check it in the mopar connector repair kit website to confirm part number and applicability. there is an error with the wiring diagrams in service library that is causing the incorrect repair kit part number to populate. please use
Equipment:other:owners/Service/Other Manual 2023-08-30 · 93120 · Service Bulletin/Repair Instructions
fca caribbean warranty bulletin id-23-20 "can / am" warranty coverage - 594 / 595 / 596 wcc
Equipment:other:owners/Service/Other Manual 2023-08-30 · 93023 · Service Bulletin/Repair Instructions
warranty bulletin d-16-03 - "can / am" warranty coverage - 594 / 595 / 596 wcc (rev. b)
Showing the 6 most recent of 7 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-03-21 · Power Train · 125,000 mi“the contact owns a 2020 ram promaster 2500. the contact received notification of nhtsa campaign number: 23v301000 (power train); however, the part to do the recall repair was not yet available. the contact stated while driving 70 mph, the accelerator pedal was depressed and failed to respond. the check engine warning light was illuminated. the cont…”
2023-12-01 · Power Train“the contact owns a 2020 ram promaster 2500. the contact stated while reversing at approximately 5 mph, the contact felt vibration in the steering wheel. the contact depressed the brake pedal and attempted to shift into park(p). the contact was unable to shift the vehicle into park (p). the contact turned off and restarted the vehicle but was not ab…”
2023-10-03 · Structure:body“driver side door patch failed. can not keep door closed.…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.