2020 Triple E Unity problems, complaints & recalls
Most-reported problem areas: Forward Collision Avoidance: Warnings (1)
Safety recalls (8)
Electrical System:wiring 2021-08-30 · campaign 21V673000 · 550 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2020-2021 Unity U24IB, U24TB, U24RL, Wonder W24RL, and W24RTB vehicles. The 12-volt wire for the illuminated assist handle is routed too close to the refrigerator exhaust, which could melt the wire and blow the fuse.
Risk: A melted wire and blown fuse can increase the risk of a fire.
Fix: Dealers will install foil tape over the 12-volt wire, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9949-1.
Equipment:appliance:refrigerator 2021-05-27 · campaign 21V400000 · 1,173 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2020-2021 Serenity S24CB, Unity U24MB, U24CB, U24IB, U24FX, U24TB, U24RL, Wonder W24RL, W24MB, W24FTB, and W24RTB recreational vehicles. The metal deflector that protects the refrigerator's wood frame from exhaust is positioned too low, which could allow the exhaust to discolor or char the wood frame.
Risk: Discoloration or charring of the wood frame can increase the risk of a fire.
Fix: Dealers will install a metal deflector extension, free of charge. Owner notification letters were mailed June 30, 2021. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9932-1.
Equipment:electrical:accessory Generator:wiring 2021-05-05 · campaign 21V320000 · 1,006 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2020-2021 Unity U24FX, U24Rl, U24MB, U24CB, U24TB, U24IB, 2020-2021 Wonder W24MB, W24FTB, W24RTB, and 2020 Serenity S24CB recreational vehicles. The auto generator start remote harness wires may be damaged by the generator fan.
Risk: Damaged wires may cause an electrical shock, increasing the risk of injury.
Fix: Dealers will bundle the wires with nylon ties, free of charge. Owner notification letters were mailed May 19, 2021. Owners may contact Trible E customer service at 1-877-992-9906. Trible E's number for this recall is CA#9927-1.
Equipment:appliance:oven/Stove/Cooktop 2020-11-25 · campaign 20V738000 · 95 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2020-2021 Unity U24RL motorhomes. The galley overhead cabinet assembly is missing a heat shield over the cooktop.
Risk: The heat from the cooktop may radiate to the underside of the upper galley cabinet, increasing the risk of a fire and bodily injury.
Fix: Triple E will notify owners, and dealers will install a repair kit, free of charge. The recall began January 6, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9845-1.
Equipment 2020-11-20 · campaign 20V722000 · 1,149 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2018-2020 Serenity S24CB, 2018-2021 Unity U24MB, U24FX, and 2020-2021 Unity U24RL motorhomes. When the vehicle is driven with the fresh water tank partially filled, the fresh water tank bracket can shift side to side, resulting in the chassis wire harness getting chafed, resulting in a loss of tail lights.
Risk: Loss of tail light illumination could reduce the vehicle's visibility, increasing the risk of a crash.
Fix: Triple E will notify owners, and dealers will install an additional bracket to resolve the issue, free of charge. The recall began December 7, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9835-1.
Equipment:recreational Vehicle/Trailer:lpg Systems:water Heater 2020-10-29 · campaign 20V669000 · 832 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2019-2020 Serenity S24CB, 2019-2021 Unity U24MB, U24RL, U24FX, U24CB, U24IB, U24TB, and 2019-2021 Wonder W24FTB, W24RTB, W24RL, W24MB motorhomes. An incorrect brass connector was used on the propane connection to the flared connection of the Truma water heater fitting. The connector did not have the correct bevel to seal to the Truma water heater swivel fitting.
Risk: The wrong connector may cause a propane leak to occur, increasing the risk of a fire.
Fix: Triple E has notified owners, and dealers will replace the incorrect brass connector with the correct brass connector (part number115-3219), free of charge. The recall began November 17, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9822-1.
Equipment:recreational Vehicle/Trailer:lpg Systems 2020-05-22 · campaign 20V299000 · 61 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2020 Unity travel trailers, model U24RL. The utility compartment's inner latch mechanism may rotate due to vehicle motion, becoming locked.
Risk: A locked utility compartment prevents access to the liquid propane (LP) shutoff valve. In the event of a propane leak at the regulator, this may increase the risk of a fire in the presence of an ignition source.
Fix: Triple E will notify owners, and dealers will repair the utility compartment latch mechanism, free of charge. This recall began June 2, 2020. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9681-1.
Equipment:recreational Vehicle/Trailer:lpg Systems:lines And Fittings 2019-12-11 · campaign 19V884000 · 6 vehicles
Defect: Triple E Recreational Vehicles (Triple E) is recalling certain 2020 Unity U24RL trailers. The propane tubing for the water heater may be routed too close to the tire tread possibly resulting in contact between the tire and the tubing.
Risk: Tire contact with the propane tubing can create a hole in the tubing, releasing propane gas, increasing the risk of a fire in the presence of an ignition source.
Fix: Triple E will notify owners, and dealers will install a metal shield around the propane tubing for protection, free of charge. The recall began December 30, 2019. Owners may contact Triple E customer service at 1-877-992-9906. Triple E's number for this recall is CA#9572-1.
Service bulletins (1)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2019-08-28 · CA#9454 · Service Bulletin/Repair Instructions
the 12v wire p-clamp is fastened through the underside of the battery box spacer which also acts as a support for the loomed equalizer leveling jacks hydraulic lines. affects 2020 unity (all models)
What owners report
2021-12-30 · Forward Collision Avoidance: Warnings“mercedes sprinter automatic emergency braking cannot stay turned on, by design. after driving 30-60 minutes without traffic it turns off, every time. there's more potential for driver confusion and accidents when the system works sometimes and not others. the dealer says this behavior is intentional. a warning light does appear on the dash when …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.