2021 Keystone Arcadia problems, complaints & recalls
Most-reported problem areas: Service Brakes (5)
Safety recalls (1)
Structure 2023-05-26 · campaign 23V376000 · 632 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021-2023 Arcadia travel trailers. The backer board behind the cabinet for the wardrobe may not have been installed during production.
Risk: A missing backer board may cause the wardrobe slide room to extend out of the opening, increasing the risk of injury.
Fix: Dealers will inspect and if necessary, install steel brackets to stop the slide room when opening, free of charge. Owner notification letters were mailed July 16, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-444.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2023-08-18 · 23-445 · Service Bulletin/Repair Instructions
it has been determined that on certain rear living room models the rear wall is attached at the roof, and sidewalls, but may not be properly attached to the floor. the remedy is to move the sofa away from the rear wall; add aluminum angle to properly attach the rear wall to the main floor.
Equipment:appliance:air Conditioner 2021-12-10 · 21-415 · Service Bulletin/Repair Instructions
it has been determined that some arcadia units have a/c ducts that are improperly installed into the return air portion of the opening for the rear a/c, and the rear a/c thermostats were not wired properly.
What owners report
2023-07-07 · Service Brakes“loss of brakes and lights due to short at junction box and axles. 50amp short causes arc and burning of foam insulation. there are multiple complaints and photos of all models in 2021 and 2022 with same issues across internet and social media. …”
2023-02-09 · Service Brakes“the contact owns a 2021 keystone arcadia. the contact stated that while driving over bumps at slower speeds, the "trailer brakes disconnected, and check trailer wiring" messages were displayed. the vehicle was taken to an independent mechanic, where it was diagnosed that the brakes were not connected to the rear axle. the vehicle was repaired; howe…”
2022-08-15 · Service Brakes“trailer brakes get disconnected. did not have any trailer brakes. been to dealer 3 times still not fixed. i get a message in truck saying trailer brakes disconnected …”
2022-06-25 · Service Brakes“the trailer break wiring on the left front trailer tire came out of a connector while on a mountain downgrade southbound i-24 outside of chattanooga. this happened 2-3 weeks prior while on a mountain downgrade outside of st. mary, mt to the left rear trailer tire. multiple keystone arcadia owners in an arcadia facebook group have reported the s…”
2022-05-20 · Service Brakes · 🔥 fire“the contact owns a 2021 keystone arcadia fifth wheel 3660rl. the contact stated that while the fifth wheel was being towed, the brakes became inoperable. the check wiring and trailer connected check message was displayed. the contact stated there was abnormal whining and tapping noise detected. the contact called the local dealer who informed the …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.