2025 Keystone Arcadia problems, complaints & recalls
Safety recalls (1)
Trailer Hitches:fifth Wheel Assembly 2024-11-27 · campaign 24V899000 · 303 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2025 Arcadia and Cougar trailers equipped with Curt Helux Pin Boxes. The pin box fasteners may have been improperly tightened.
Risk: The fasteners can loosen and fall out, allowing the towed vehicle to detach from the pin box and increasing the risk of a crash.
Fix: Dealers will tighten the pin box fasteners, free of charge. Owner notification letters were mailed December 10, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 24-459.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-04-21 · KSB-260417 · Service Bulletin/Repair Instructions
this process describes the repair of the exact-slide g5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
Unknown Or Other 2025-05-01 · 25-466 · Service Campaign
it has been determined that the thermostat wiring for the roof ac is wired incorrectly.
Unknown Or Other 2024-11-27 · 24-458 · Service Campaign
it has been determined that the units in the campaign cannot be winterized without an external pump to push antifreeze into the unit.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.