2022 Keystone Arcadia problems, complaints & recalls
Most-reported problem areas: Structure:body (1)
Safety recalls (4)
Structure 2023-05-26 · campaign 23V376000 · 632 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021-2023 Arcadia travel trailers. The backer board behind the cabinet for the wardrobe may not have been installed during production.
Risk: A missing backer board may cause the wardrobe slide room to extend out of the opening, increasing the risk of injury.
Fix: Dealers will inspect and if necessary, install steel brackets to stop the slide room when opening, free of charge. Owner notification letters were mailed July 16, 2023. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 23-444.
Equipment:recreational Vehicle/Trailer 2022-03-31 · campaign 22V208000 · 569 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2022 Alpine, Impact, Arcadia, Avalanche, Fuzion, and Passport travel trailers, equipped with a 50-amp shore power inlet. The power inlet lug bolts may have been manufactured with excessively hard metal, preventing them from being tightened properly and resulting in a loose wiring connection.
Risk: Loose wiring can cause an electrical arc or short, increasing the risk of fire.
Fix: Dealers will inspect and replace the power inlet, as necessary, free of charge. Owner notification letters were mailed May 11, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-428.
Equipment:recreational Vehicle/Trailer:120/240 Vac Electrical System:wiring 2022-03-11 · campaign 22V144000 · 39,240 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2022 Keystone Arcadia, Carbon, Alpine, Avalanche, Cougar, Fuzion, High Country Montana, Hideout, Impact, Montana, Outback, Passport, Raptor, Springdale, and 2021-2022 Sprinter and Bullet fifth wheel and travel trailers. The solar controller may be incorrectly wired, causing certain components and safety alarms, such as carbon monoxide and propane gas detectors, to become inoperable.
Risk: Inoperable safety alarms increase the risk of injury.
Fix: Dealers will inspect voltage readings and correct the wiring as necessary, free of charge. Owner notification letters were mailed May 2, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-423.
Equipment:other:labels 2021-11-08 · campaign 21V866000 · 133 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain Arcadia 3660RL fifth wheel travel trailers. The Federal Identification Label has the incorrect tire size and tire pressure information.
Risk: The incorrect tire pressure information may result in unintentionally over-inflating the tires, increasing the risk of a crash.
Fix: Dealers will replace the Federal Identification Label, free of charge. Owner notification letters were mailed November 19, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-417.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2024-08-23 · KSB-220630 · Service Bulletin/Repair Instructions
this process describes the repair of in-wall slide systems that have become inoperable on one or both sides. it has been determined the vehicles in this ksb population may have been manufactured with an in-wall slide-out system that may have a damaged guide shoe in the slide mechanism.
Structure 2023-08-18 · 23-445 · Service Bulletin/Repair Instructions
it has been determined that on certain rear living room models the rear wall is attached at the roof, and sidewalls, but may not be properly attached to the floor. the remedy is to move the sofa away from the rear wall; add aluminum angle to properly attach the rear wall to the main floor.
Structure 2022-10-25 · KSB-220630 · Service Bulletin/Repair Instructions
revised repair instructions. this process describes the repair of in-wall slide systems that have become inoperable on one or both sides. it has been determined the vehicles in this ksb population may have been manufactured with an in-wall slide-out system that may have a damaged guide shoe in the s
Structure 2022-07-06 · KSB-220630 · Service Bulletin/Repair Instructions
this process describes the repair of in-wall slide systems that have become inoperable on one or both sides. it has been determined the vehicles in this ksb population may have been manufactured with an in-wall slide-out system that may have a damaged guide shoe in the slide mechanism.
Equipment:appliance:air Conditioner 2021-12-10 · 21-415 · Service Bulletin/Repair Instructions
it has been determined that some arcadia units have a/c ducts that are improperly installed into the return air portion of the opening for the rear a/c, and the rear a/c thermostats were not wired properly.
What owners report
2023-07-13 · Structure:body“the rear wall developed a gap shortly after delivery. rv was brought back to dealer for a repair. the repair from dealer was to caulk the gap. this is insufficient as the wall is not attached at the bottom to the frame. this defect renders the rear wall incapable of using the storage above the couch as the wall can not hold the weight and there for…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.