2023 Chevrolet Silverado 2500 problems, complaints & recalls
Most-reported problem areas: Power Train (14) · Electrical System (6) · Latches/Locks/Linkages (3)
🧭 Reliability snapshot
Compared against other Chevrolet Silverado 2500 model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (1)
Latches/Locks/Linkages:tailgate:latch 2024-02-01 · campaign 24V060000 · 570,434 vehicles
Defect: General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Risk: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
Fix: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.
Service bulletins (769)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-10-07 · PIT6110L · Service Bulletin/Repair Instructions
this preliminary information communicates an issue with the ses mil and dtc p062b and engineering is currently investigating.
Unknown Or Other 2026-09-28 · PIT6457C · Service Bulletin/Repair Instructions
this preliminary information is for technicians that may see dtcs that are history and should not perform any part replacements. they should follow the notes mentioned prior to anything being replaced.
Unknown Or Other 2026-09-28 · PIC6540K · Service Bulletin/Repair Instructions
this preliminary information communicates to dealers a procedure to reset the radio.
Unknown Or Other 2026-09-26 · PIT5698F · Service Bulletin/Repair Instructions
this pi provides diagnostics tips on how the lin bus works and how to diagnosis it.
Unknown Or Other 2026-09-04 · PIP4902W · Service Bulletin/Repair Instructions
this preliminary information advises a dealer on how to email gds2 session logs into technical assistance.
Unknown Or Other 2026-08-20 · PIC6551C · Service Bulletin/Repair Instructions
this preliminary information communicates to dealer to perform a mec reset for wireless projection issues
Showing the 6 most recent of 769 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-09-11 · Unknown Or Other“i recently discovered that tasca buick gmc palm harbor (located at [xxx]) submitted official paperwork stating they completed a safety recall. however, this work was never performed. my truck was never brought to this dealership, and i have never been to this facility on the date listed in their report filing a completion record for a safety recall…”
2026-09-02 · Electrical System“the stereo screen face failed, with warning signs in foreign languages. an inspection was completed and it was confirmed that the module behind the screen attempted to update and burned out. when this system update failed it continued to run power resulting in a dead battery. luckily there was another vehicle around to jump start the vehicle but if…”
2026-08-20 · Unknown Or Other“i am filing this complaint regarding my 2023 chevrolet silverado 2500hd, which has approximately 20,000 miles and has been babied since new. the truck is maintained meticulously and the undercarriage is washed weekly. the brake failures i have experienced are completely unacceptable for a truck with this mileage and maintenance history. both the f…”
2026-07-27 · Power Train · 105,000 mi“the contact owns a 2023 chevrolet silverado 2500. the contact stated that while driving at various speeds, the transmission was slipping. no warning light was illuminated. the vehicle was taken to the dealer, where it was diagnosed with transmission failure. the contact was informed that the transmission needed to be replaced. the vehicle was repai…”
2026-07-27 · Power Train · 83,000 mi“the contact owns a 2023 chevrolet silverado 2500. the contact stated that while driving at various speeds, the transmission was slipping. additionally, the contact stated that while driving 60-70 mph, the vehicle stalled. no warning light was illuminated. the contact pulled over to the side of the road. upon inspection, the contact became aware of …”
2026-06-15 · Wheels · 🔥 fire“was driving east on i40 between hinton and calumet when my truck through a check engine light and service parking break. i pulled over it smelt like burning wires i cleared the codes with a code reader and turn the truck on the accessory when smoke filled the cab i got out and the truck was in flames. …”
2026-05-26 · Latches/Locks/Linkages · 47,000 mi“the contact owns a 2023 chevrolet silverado 2500. the contact stated that while driving or while parked, the tailgate unintendedly opened on several occasions. the contact related the failure to the tailgate exterior touchpad switch. the dealer and the manufacturer were contacted and informed the contact that the vin was not included in nhtsa campa…”
2026-05-06 · Engine“truck will not release the key consistently upon shutting down the truck. the interlock will not allow it to turn fully off and pull out despite being placed in park.…”
2026-04-22 · Lane Departure: Warning“the entire infotainment system has gone black. nothing shows on the screen. this is a safety issue as it does not show blind spot monitoring, heads up display, lane change warnings, allow hands free calling, gps, and much more. none of the safety features are available with a trailer hookup as well. we have taken it to a certified chevrolet dealer …”
2026-04-15 · Electrical System“switch fails in shifter assembly that is supposed to sense the vehicle is in park. does not allow the key to be removed. dealership explained that complete failure may cause the vehicle to actually get stuck in drive. very common problem that typically occurs just outside of bumper to bumper warranty. related to a cheap microswitch but requires …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.