2023 Jeep Grand Cherokee 4xe problems, complaints & recalls
Most-reported problem areas: Electrical System (21) · Power Train (12) · Engine (11)
🧭 Reliability snapshot
Compared against other Jeep Grand Cherokee 4xe model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (3)
Suspension:rear:springs:coil Springs 2026-09-01 · campaign 26V562000 · 328,381 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Risk: Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Fix: Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTS
Engine 2025-11-06 · campaign 25V766000 · 117,904 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.
Risk: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.
Fix: Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
Electrical System:propulsion System:traction Battery 2024-09-27 · campaign 24V720000 · 154,032 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Risk: A vehicle fire while parked or driving can increase the risk of injury.
Fix: This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner no
Service bulletins (341)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-10-15 · 9100946 · Service Bulletin/Repair Instructions
compressor assy high number of compressor replacements when complaint is noise and supplier analysis comes back as trouble not found. before replacing compressor due to noise complaint review the new compressor noise section in the service library under 24 heating and air conditioning- diagnosis and
Electrical System 2026-10-10 · S2608000038 · Service Bulletin/Repair Instructions
high voltage battery has lower soc after overnight sleep cycle
Electrical System 2026-10-10 · S2608000038 · Service Bulletin/Repair Instructions
high voltage battery has lower soc after overnight sleep cycle
Electrical System 2026-10-08 · 08-371-26 · Service Bulletin/Repair Instructions
flash: electronic shift module (esm) updates customers must experience a malfunction indicator lamp (mil) illumination and the vehicle must symptom: exhibit/set one or more of the following diagnostic trouble codes (dtcs): ● u114c-00 - lost communication with prndl display. ● p1c86-00 - prndl displa
Electrical System 2026-10-08 · 08-371-26 · Service Bulletin/Repair Instructions
flash: electronic shift module (esm) updates customers must experience a malfunction indicator lamp (mil) illumination and the vehicle must symptom: exhibit/set one or more of the following diagnostic trouble codes (dtcs): ● u114c-00 - lost communication with prndl display. ● p1c86-00 - prndl displa
Power Train 2026-09-30 · S2621000004 · Service Bulletin/Repair Instructions
the customer may complain about a popping noise, grinding noise, or an intermittent no reverse or forward transmission engagement. the tech may find damaged and/or worn transmission output shaft splines (850re transmission only)
Showing the 6 most recent of 341 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-09-08 · Firerelated · 40,000 mi · 🔥 fire“the contact owns a 2023 jeep grand cherokee 4xe. the contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. the local fire department responded to the scene and extinguished the fire. a fire department report was filed. the vehicle was compl…”
2026-08-24 · Tires“goodyear 265/60r18, morning nhtsa, i had these 4 tires inspected by good year, the 4xe trailhawk has 28,000 miles but the tires are very low because of the wait of the phev it slides it very harder to stop because the traction is so bad, sometimes i feel like i have a pickup truck with no because it slips so much is can be a little sand or not leve…”
2026-03-23 · Service Brakes, Hydraulic · 22,000 mi · 💥 crash“the contact owns a 2023 jeep grand cherokee 4xe. the contact stated that the vehicle battery had died. the contact stated that upon shifting to neutral(n) and pushing the vehicle from the declined driveway to the garage, the vehicle unintendedly picked up speed and crashed into the garage door. the contact stated that the brake lights had illuminat…”
2026-02-26 · Engine · 16,000 mi“the contact owns a 2023 jeep grand cherokee 4xe. the contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. the vehicle was able to be restarted. the message "form" was displayed on the screen. the vehicle was ta…”
2025-12-31 · Electrical System“the contact owns a 2023 jeep grand cherokee 4xe. the contact received notification of nhtsa campaign number: 25v741000 (electrical system); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manu…”
2025-12-16 · Engine“the contact owns a 2023 jeep grand cherokee 4xe. the contact received notices of nhtsa campaign numbers: 25v741000 (electrical system) and 25v766000 (engine) however, the parts to do the recall repairs were not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the re…”
2025-12-16 · Engine“the contact leased a 2023 jeep grand cherokee 4xe. the contact received notices of nhtsa campaign numbers: 25v741000 (electrical system) and 25v766000 (engine); however, the parts to do the recall repairs were not yet available. the local dealer was contacted. the manufacturer was contacted, and a case was filed. the contact was offered a loaner ve…”
2025-03-25 · Forward Collision Avoidance: Automatic Emergency Braking · 14,000 mi“the contact owns a 2023 jeep grand cherokee. the contact stated that while driving at various speeds, the automatic emergency braking was activated, and the vehicle came to an abrupt stop. the contact stated that the brake light remained illuminated during the failure. the contact was almost involved in a crash during the failure. the vehicle was t…”
2025-03-21 · Steering“on multiple occasions my 2024 grand cherokee 4xe will flash "service hybrid system" and cut out while driving. brakes, steering, and other functions are severely limited on these occurences. i have brought this issue up with the jeep dealership every time the incident happens and they always ask if there are any lights on. no lights stay on, the en…”
2025-03-11 · Fuel/Propulsion System“the vehicle lights up a red wrench with a lightning bolt through it and then alerts to a "service hybrid electric vehicle system" message. this light stays on from either a few seconds to several minuets before turning off. there is no consistency as to when the warning illuminates. every time it has come on has been at highway speeds. there is fea…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.