2024 Jeep Grand Cherokee 4xe problems, complaints & recalls
Most-reported problem areas: Electrical System (4) · Engine (3) · Vehicle Speed Control (2)
🧭 Reliability snapshot
Compared against other Jeep Grand Cherokee 4xe model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Engine 2025-11-06 · campaign 25V766000 · 117,904 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.
Risk: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.
Fix: Dealers will install a software update and replace the block or engine as necessary, free of charge. Owner notification letters were mailed beginning May 7, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 78C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
Electrical System:propulsion System:traction Battery 2024-09-27 · campaign 24V720000 · 154,032 vehicles
Defect: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Risk: A vehicle fire while parked or driving can increase the risk of injury.
Fix: This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner no
Service bulletins (394)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Power Train 2026-10-20 · 08-382-26 · Service Bulletin/Repair Instructions
flash: electronic shift module (esm) updates customers must experience a malfunction indicator lamp (mil) illumination and the vehicle must symptom: exhibit/set one or more of the following diagnostic trouble codes (dtcs): ● u114c-00 - lost communication with prndl display. ● p1c86-00 - prndl displa
Unknown Or Other 2026-10-15 · 9100946 · Service Bulletin/Repair Instructions
compressor assy high number of compressor replacements when complaint is noise and supplier analysis comes back as trouble not found. before replacing compressor due to noise complaint review the new compressor noise section in the service library under 24 heating and air conditioning- diagnosis and
Electrical System 2026-10-10 · S2608000038 · Service Bulletin/Repair Instructions
high voltage battery has lower soc after overnight sleep cycle
Electrical System 2026-10-10 · S2608000038 · Service Bulletin/Repair Instructions
high voltage battery has lower soc after overnight sleep cycle
Power Train 2026-09-30 · S2621000004 · Service Bulletin/Repair Instructions
the customer may complain about a popping noise, grinding noise, or an intermittent no reverse or forward transmission engagement. the tech may find damaged and/or worn transmission output shaft splines (850re transmission only)
Structure:body 2026-09-23 · 114721 · Service Bulletin/Repair Instructions
applique - front door
Showing the 6 most recent of 394 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-08-21 · Electrical System · 28,000 mi“the contact owns a 2024 jeep grand cherokee 4xe. the contact stated that upon starting the vehicle, the "service hybrid system" message was displayed and the air conditioning system failed to operate. the vehicle later failed to start and was towed to the dealer, where the contact was informed that the cause of the failure could not be determined. …”
2026-04-27 · Electrical System · 15,000 mi“the contact owns a 2024 jeep grand cherokee 4xe. the contact had received notification of nhtsa campaign number: 25v741000 (electrical system), and the vehicle was taken to the dealer, where the high voltage battery software update was performed. the contact stated that while driving and coming to a stop, the parking brake unexpectedly engaged on s…”
2025-03-19 · Service Brakes · 💥 crash“the contact rented a 2024 jeep grand cherokee. the contact stated while driving at an undisclosed speed, the vehicle independently accelerated. the service brakes were depressed, however the vehicle failed to stop as intended. in addition, the contact stated that when the vehicle stopped, the vehicle jerked forward. in addition, the contact sta…”
2025-02-21 · Engine“while driving on the highway at 65mph, the car suddenly lost power in middle of traffic and stopped. i was barely able to park on side of the road and was facing a severe risk of being crashed into! i was able to restart the vehicle after 7min by holding stop start button for long time …”
2025-02-16 · Unknown Or Other · 🔥 fire“we aren't sure what happened exactly. we drove the car 10 minutes from my house to my work, and it started smoking when she parked. the car eventually caught fire and was completely destroyed, including damage to the structure it was parked next to. usaa has the car currently. my safety was put at risk because the car spontaneously caught fire …”
2025-01-13 · Unknown Or Other“on january 6, 2025, one week after picking up the new vehicle from the car dealers lot i was driving on the merritt parkway when suddenly the aeb light came on and then the traction control and engine light. the vehicle quickly lost power and even with my foot pressed fully on the gas pedal, it would not accelerate and slowed to 20 mph within secon…”
2024-12-12 · Engine“on december 8, 2024, i was driving my car and put it in reverse to back into a parking space, when the car jerked to a stop and shut down. the vehicle went into some kind of auxiliary mode and would not shut down all the way or start. i was stuck in the middle of the roadway for approximately 20-25 minutes and nothing would work to get it to star…”
2024-12-09 · Engine“car would not start, all warning lights and interior lights flashing and blinking, strong smell from engine, loud clicking from engine, battery tested and only at 7%. had towed to dealership.…”
2024-12-07 · Service Brakes“2024 jeep grand cherokee 4xe loss of power while driving. currently has about 4600 miles on it but having issues entire time of ownership. also been experiencing very hard jerky shifting and a red wrench "service hybrid electric vehicle system" light coming on periodically. loss of complete power while driving with the red wrench warning coming on…”
2024-12-02 · Electrical System · 4,333 mi · 🔥 fire“the contact owns a 2024 jeep grand cherokee 4xe. the contact stated while driving 70 mph, he was alerted by another driver that there was a fire underneath the vehicle. there were no warning lights illuminated prior to the failure. the contact stated that smoke and flames were coming from underneath the middle of the passenger’s side of the vehicle…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.