2023 Zoox Zoox Robotaxi problems, complaints & recalls
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Complaints
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Recalls
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Service bulletins
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Crashes reported
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Fires reported
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Deaths
Safety recalls (1)
Electrical System:adas:autonomous/Self Driving:software 2025-03-13 · campaign 25E019000 · 258 vehicles
Defect: Zoox, Inc. (Zoox) is recalling certain Automated Driving Systems (ADS) equipped with software versions released prior to November 5, 2024. In certain driving scenarios, such as when a motorcyclist rapidly approaches the rear of the vehicle or a cyclist enters a nearby crosswalk, the vehicle may brake hard unexpectedly.
Risk: Unexpected hard braking can increase the risk of a crash.
Fix: Zoox has updated the ADS software, free of charge. All affected driverless fleet vehicles were repaired by November 7, 2024. Zoox's number for this recall is 25-01.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.