2024 Zoox Zoox Robotaxi problems, complaints & recalls
Safety recalls (2)
Electrical System:adas:autonomous/Self Driving:software 2025-04-25 · campaign 25E029000 · 270 vehicles
Defect: Zoox, Inc. (Zoox) is recalling certain Automated Driving Systems (ADS) equipped with software versions released prior to April 17, 2025. In certain driving scenarios, the Zoox vehicle may make an inaccurate prediction when another vehicle slowly approaches perpendicularly and stops. In these scenarios, the Zoox vehicle may not be able to avoid a crash.
Risk: Inaccurately predicting the movement of another vehicle increases the risk of a crash.
Fix: Zoox has updated the ADS software, free of charge. All affected driverless fleet vehicles operating on public roads were repaired by April 17, 2025. Zoox's number for this recall is 25-02.
Electrical System:adas:autonomous/Self Driving:software 2025-03-13 · campaign 25E019000 · 258 vehicles
Defect: Zoox, Inc. (Zoox) is recalling certain Automated Driving Systems (ADS) equipped with software versions released prior to November 5, 2024. In certain driving scenarios, such as when a motorcyclist rapidly approaches the rear of the vehicle or a cyclist enters a nearby crosswalk, the vehicle may brake hard unexpectedly.
Risk: Unexpected hard braking can increase the risk of a crash.
Fix: Zoox has updated the ADS software, free of charge. All affected driverless fleet vehicles were repaired by November 7, 2024. Zoox's number for this recall is 25-01.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.