2025 Keystone Carbon problems, complaints & recalls
Safety recalls (1)
Structure:body:step/Ladder 2025-06-23 · campaign 25V384000 · 491 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2025 Carbon, Fuzion, and Raptor toy hauler recreational trailers. The rear gate pins and/or leg support bracket may be missing, allowing the gate to shift during operation.
Risk: A rear gate that shifts or patio stairs that becomes unstable increase the risk of injury.
Fix: Dealers will install the gate pins and/or leg support brackets, free of charge. Owner notification letters were mailed August 4, 2025. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 25-470.
Service bulletins (5)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-04-21 · KSB-260417 · Service Bulletin/Repair Instructions
this process describes the repair of the exact-slide g5.5 motors in the event a motor fails due to gearbox failure or sprocket deflection.
Unknown Or Other 2026-03-26 · 26-481 · Service Campaign
it has been determined that the wiring for the generator switch and hour meter on the monitor panel of specific models may be wired incorrectly.
Unknown Or Other 2026-03-26 · 26-481 · Service Campaign
it has been determined that the wiring for the generator switch and hour meter on the monitor panel of specific models may be wired incorrectly.
Unknown Or Other 2026-03-26 · 26-481 · Service Campaign
it has been determined that the wiring for the generator switch and hour meter on the monitor panel of specific models may be wired incorrectly.
Unknown Or Other 2024-09-05 · 24-457 · Service Campaign
it has been determined that the incorrect gauge positive battery cable may have been used from the battery to the inverter disconnect. the correct battery cable needs to be installed. this was only on units that have the 400i solar package also known as the solarflex discover.
What owners report
No detailed complaint narratives on file.
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.