2002 Mercury Grand Marquis problems, complaints & recalls
Most-reported problem areas: Vehicle Speed Control (16) · Steering (7) · Seat Belts (5)
🧭 Reliability snapshot
Compared against other Mercury Grand Marquis model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
48 NHTSA complaints that reported an odometer reading.
Safety recalls (1)
Steering 2015-10-06 · campaign 15E082000 · 1,767 vehicles
Defect: Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering shafts may separate during operation if the integral fastener is loose or m
Risk: If the shafts separate during vehicle operation, a loss of steering control would result, increasing the risk of a vehicle crash.
Fix: Dorman will notify owners, and dealers will replace the steering shaft, free of charge. The recall began on October 28, 2015. Owners may contact Dorman customer service at 1-800-523-2492, option 5.
Service bulletins (67)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2019-02-07 · TSB 19-2026 · Service Bulletin/Repair Instructions
some 2000 and newer ford, lincoln and mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. panel replacement is recommended. follow the service procedure steps to correct the condition
Structure 2019-02-07 · TSB 19-2026 · Service Bulletin/Repair Instructions
some 2000 and newer ford, lincoln and mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. panel replacement is recommended. follow the service procedure steps to correct the condition
Engine And Engine Cooling:engine 2007-10-01 · 07212 · Service Bulletin/Repair Instructions
some 1997-2008 vehicles equipped with a 4.6l 2v, 5.4l 2v, or 6.8l 2v engine--spark plug thread repair procedure--not covered under new vehicle limited warranty. *nj this includes f-53 motorhome chassis. updated 2/23/10. *pe
Power Train:axle Assembly 2006-01-01 · 06216 · Service Bulletin/Repair Instructions
limited slip axle chatter, shudder, binding sensation, or vibration during low speed turning maneuvers. *tt
Engine And Engine Cooling 2005-11-14 · 041601 · Service Bulletin/Repair Instructions
wds cop kit diagnostic tip - coil on plug (cop) ignition systems - engine misfire or rough running. *tt
Seat Belts:front:retractor 2005-06-07 · 042421 · Service Bulletin/Repair Instructions
safety belt retraction speed. *tt
Showing the 6 most recent of 67 bulletins. Search all of them free at nhtsa.gov.
What owners report
2025-07-17 · Vehicle Speed Control:cruise Control · 58,000 mi“the contact owns a 2002 mercury grand marquis. the contact stated while driving 50 mph at night, the cruise control mode malfunctioned, and the speed of the vehicle increased independently. the contact stated that the brake pedal was depressed several times to the floor, but the vehicle failed to stop. the contact turned off the vehicle, and the ve…”
2024-11-20 · Seat Belts · 100,000 mi“the contact owns a 2002 mercury grand marquis. the contact stated that after securely latching the seat belt, the driver's side front and passenger's side front seat belt buckles unintendedly unlatched. there were no warning lights illuminated. the contact stated that the failure was related to nhtsa campaign number: 01v227001 (seat belts). the loc…”
2022-08-06 · Unknown Or Other“for sometime now the headlights on my 2002 mercury grand marquis appear to fade or dim soon after turning them on; giving the impression they are losing power and about to fail. i live in the mountains and am very familiar with each and every turn i see on the roads i travel. you see that is the matter of fact- if my headlights failed; i would …”
2022-07-18 · Vehicle Speed Control“?yrs.ago while backing out of parking space at calaveras lumber, after shifting into reverse, & removing my foot from the brake; the engine appeared to receive a huge burst of fuel which shot me backward like a rocket slamming my vehicle into and wedging it under the frame of a pickup truck parked in the same lot. i am glad i was parked and had my…”
2021-03-12 · Steering“2002 mercury grand marquis. consumer stated that while driving vehicle they had no control over steering. *ld the consumer stated while making a right turn at a traffic light, the steering went out. the dealer stated the coupler bolt, clock spring, cover and contact plate were missing and replaced. *js …”
2019-02-11 · Visibility/Wiper · 76,000 mi“i was driving on a 2 lane highway when i ran over some bumps in the road. the steering wheel went right and left several times, i was afraid i was going to lose control of my car. i found a recall about this same thing. tell me what i need to do to get this situation fixed. also, the windshield wipers stop in the straight up position. what i…”
2018-05-14 · Steering · 147,400 mi“seat belt won't stay fastened and the steering creaks…”
2018-04-05 · Exterior Lighting · 72,234 mi“tl* the contact owns a 2002 mercury grand marquis. the contact stated that the hazard lights, daytime running lamps, low beam, and high beam headlights failed to illuminate. the failure progressed without warning. two dealers (pompano ford lincoln, 2741 n federal hwy, pompano beach, fl 33064, (888) 718-9266 and schumacher lincoln of delray, 2102 s …”
2018-01-04 · Steering · 87,934 mi“the car has 87934 miles on it. when driving over 50 miles a hour it jerks and shakes the check emgine light will start flashing the coolant loght comes on then dies but will start right back up. then coolant levels are fine. the license plate light does not work replaced bulbs and fuses…”
2017-04-05 · Seat Belts · 140,000 mi“the seat belts will not stay attached. you can put them on and they appear to be locked in and you can pull on them to see if they are attached and they appear to attach but then while just sitting, they may pop-off you and become disengaged leaving you without your seat belt on you. this can occur if the car is in motion or if it is standing sti…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.