2009 Mercury Grand Marquis problems, complaints & recalls
Most-reported problem areas: Steering (5) · Vehicle Speed Control (4) · Service Brakes (3)
🧭 Reliability snapshot
Compared against other Mercury Grand Marquis model years — complaint volume vs the model's median year, recalls and severity. How we score →
🛣️ Complaints by mileage
20 NHTSA complaints that reported an odometer reading.
Safety recalls (2)
Steering:rack And Pinion:pinion Shaft 2014-11-05 · campaign 14V704000 · 36,888 vehicles
Defect: Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Risk: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Fix: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Steering 2013-08-29 · campaign 13V385000 · 355,000 vehicles
Defect: Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and W
Risk: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Fix: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall n
Service bulletins (16)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-02-24 · SSM 54601 · Service Bulletin/Repair Instructions
ford and lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the
Equipment 2024-04-24 · SSM 52476 · Service Bulletin/Repair Instructions
all accessory stick-on keyless entry keypads come with a wallet card containing the master code. if the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicle s owner during initial delivery. unlike the integrated (wired) factory keypad,
Engine 2019-09-18 · DOR-L2Q6V-10 · Service Bulletin/Repair Instructions
this sku is a radiator fan. the customer communication requested return of unsold inventory to inspect the electrical connections. an electrical connection issue may lead to the fan not working potentially throwing a check engine light for overheating.
Equipment 2018-03-30 · SSM 47201 · Service Bulletin/Repair Instructions
replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features is not recommended nor supported on any ford, mercury or lincoln vehicle. only approved genuine ford accessories or origin
Equipment:electrical 2018-01-10 · SSM 47009 · Service Bulletin/Repair Instructions
the accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts and service - parts product line information - keys/entry dev
Equipment:electrical 2018-01-10 · SSM 47009 · Service Bulletin/Repair Instructions
the accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts and service - parts product line information - keys/entry dev
Showing the 6 most recent of 16 bulletins. Search all of them free at nhtsa.gov.
What owners report
2024-08-19 · Steering“about a month ago i contacted beechmont ford (600 ohio pike cincinnati, ohio 45245) in reference to manufacturer recall number # 13s08 nhtsa recall number # 13v385000. i've wrote them three time and they have not responded. a week ago i chatted with fords hotline and they said they would do what they could. i've heard nothing back. where do i go …”
2023-01-24 · Service Brakes · 💥 crash“an suv crashed into an apple store in hingham mass. the driver told police his foot became stuck to the gas pedal. more likely his foot became hooked under the brake pedal as he tried to quickly shift his foot from the gas pedal up and to the left onto the brake pedal. this has happened to me several times after accelerating and then having to make…”
2021-07-17 · Structure:body:door“driver side door jambed locked. cannot exit the vehicle without sliding across to passenger door.…”
2019-08-01 · Steering · 175,000 mi“tl* the contact owns a 2009 mercury grand marquis. while driving various speeds, the contact heard an abnormal noise coming from the steering wheel. the contact also stated that the vehicle had to be placed in neutral to be started. the vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replace…”
2017-11-02 · Electrical System · 49,984 mi · 🔥 fire“on october 21, 2016, while i was driving on i-30 in dallas county, a fire occurred in the daimay-supplied driver-side visor lamp assembly of my 2009 ford mercury grand marquis. the ford fuse system failed, allowing the fire to burn, melting portions of the visor and roof material. the melted material fell on my left leg and the driver seat and floo…”
2017-01-23 · Suspension · 65,908 mi“tl* the contact owns a 2009 mercury grand marquis. while driving and exiting off the ramp the vehicle drove over a bump and the rear of the vehicle elevated highly without warning. the vehicle was driven to the contact's residence. the vehicle was not diagnosed. the dealer replaced the air compressor; however, the failure recurred. the manufacturer…”
2016-11-02 · Fuel/Propulsion System · 80,500 mi“i noticed something hanging down from the bottom of the vehicle and on inspection determined it to be a fuel tank support strap. i took the vehicle to my mechanic for further inspection and when he put the vehicle on a lift one of the two support straps had corroded completely in two and the other strap was ly corroded nearly as bad. if the second …”
2016-04-19 · Vehicle Speed Control · 37,000 mi“tl* the contact owns a 2009 mercury grand marquis. while driving 30 mph, the vehicle failed to respond when the brake pedal was depressed and the vehicle independently accelerated. the contact was able to stop the vehicle by switching to the park position. the vehicle was taken to a dealer where it was diagnosed, but the contact was unaware of the …”
2015-05-21 · Electrical System · 35,000 mi“interior lighting cable burned out. lost floor lights, door lights and map lights…”
2015-05-10 · Steering · 53,000 mi“i am writing to you concerning a letter i recently received from the ford motor company concerning safety recall number 13s08 / nhtsa recall 13v385 steering column shaft for my 2009 grand marquis, vehicle id#xxxxx.. i received the first notice of this recall october 2013. i called rich ford located at 8601 lomas blvd ne, albuquerque, nm 87112,…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.