2011 Mercury Grand Marquis problems, complaints & recalls
Most-reported problem areas: Steering (2) · Electrical System (2) · Visibility/Wiper (1)
🧭 Reliability snapshot
Compared against other Mercury Grand Marquis model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Steering:rack And Pinion:pinion Shaft 2014-11-05 · campaign 14V704000 · 36,888 vehicles
Defect: Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Risk: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Fix: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Steering 2013-08-29 · campaign 13V385000 · 355,000 vehicles
Defect: Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and W
Risk: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Fix: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall n
Service bulletins (17)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-02-24 · SSM 54601 · Service Bulletin/Repair Instructions
ford and lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the
Equipment 2024-04-24 · SSM 52476 · Service Bulletin/Repair Instructions
all accessory stick-on keyless entry keypads come with a wallet card containing the master code. if the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicle s owner during initial delivery. unlike the integrated (wired) factory keypad,
Engine 2019-09-18 · DOR-L2Q6V-10 · Service Bulletin/Repair Instructions
this sku is a radiator fan. the customer communication requested return of unsold inventory to inspect the electrical connections. an electrical connection issue may lead to the fan not working potentially throwing a check engine light for overheating.
Power Train 2019-05-10 · SSM 47976 · Service Bulletin/Repair Instructions
on vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with motorcraft multi-purpose grease spray xl-5-a even if grease was not applied from the factory. also verify that the engine/transmission alignment dowel pins are present as well as the eng
Equipment 2018-03-30 · SSM 47201 · Service Bulletin/Repair Instructions
replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features is not recommended nor supported on any ford, mercury or lincoln vehicle. only approved genuine ford accessories or origin
Equipment:electrical 2018-01-10 · SSM 47009 · Service Bulletin/Repair Instructions
the accessory (wireless) keyless entry keypad can only be used with vehicles that are factory built with remote keyless entry (rke). the master code for the accessory (wireless) keyless entry keypad can be retrieved from fmcdealer - parts and service - parts product line information - keys/entry dev
Showing the 6 most recent of 17 bulletins. Search all of them free at nhtsa.gov.
What owners report
2026-03-10 · Tires“225/60r17 tire purchased new started going flat in the first week. walmart tire said there was no warranty. receipt says otherwise. p&m tire of blackwell, ok found defects in the interior sidewall and told us the tire had manufacturing defects. reported to nexen by making an account and filing a warranty request which they denied. they keep saying …”
2025-07-28 · Steering“the contact owns a 2011 mercury grand marquis. the contact stated that upon starting the vehicle, the steering wheel was locked. there was no warning light illuminated. additionally, the gear shifter failed to operate as intended. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. the failure persisted, and the vehi…”
2019-04-02 · Electrical System · 105,200 mi“driving on humid day, closed windows and turned on a/c. controller failed to close defroster vents, causing window to quickly fog up, restricting forward vision. previously had same problem on 2006 grand marquis which i had repaired by ford dealer. took 2011 to dealer, got repair estimate of $900, as dashboard must be removed to get to failing pa…”
2018-11-26 · Visibility/Wiper · 122,000 mi · 🔥 fire“my 2011 mercury grand marquis ultimate edition, was very great however it caught on fire due to the malfunction of the windshield wipers...they would come on automatically while i was driving, my windshield wiper switch would be on the off position... and the wipers only worked on a high speed seeing none of the other speeds worked...prime example …”
2017-09-21 · Seat Belts · 70,000 mi“the air bag light remains on all the time. my mechanic says that car's computer is generating a code indicating a problem with a sensor in driver's side seat belt. he says that the entire seat belt assembly must be replaced at a cost of $500. the car only has 70,000 miles on it. since this is a safety issue and appears from the many complaints you…”
2016-04-29 · Electrical System · 97,500 mi · 🔥 fire“i was driving on the highway i smelled a weird smell coming from the passenger side when i turned to look towards the direction of the passenger side front door it was smoking so i immediately pulled over to the side of highway as i was doing so the passenger front door caught fire. i finished pulling over turned the car off got out and pulled my f…”
2014-05-20 · Fuel/Propulsion System · 55,000 mi“driving on freeway with dash display indicating 60 miles remaining on fuel supply when car ran out of fuel. tank totally empty dash display still indicated 60 miles before empty. fuel gage has been regularly deceitful. *tr…”
2013-11-21 · Steering · 30,000 mi“tl* the contact owns a 2011 mercury grand marquis. the contact stated that the vehicle was included in nhtsa campaign number: 13v385000 (steering). the manufacturer was contacted and advised that the part was not available for repair. the contact had not experienced a failure. the vehicle was not repaired. the current mileage was 30,000. updated…”
2013-01-24 · Service Brakes, Hydraulic:pedals And Linkages“2011 mercury grand marquis. consumer writes in regards to problems with brake pedal. *smd the consumer stated since he purchased the vehicle, he noticed a great deal of free brake pedal travel and nearly had an accident twice. the consumer stated he hit the brake and accelerator pedal simultaneously. the dealer informed the consumer there was no…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.