2011 Ford Crown Victoria problems, complaints & recalls
Most-reported problem areas: Steering (8) · Seats (4) · Suspension (3)
🧭 Reliability snapshot
Compared against other Ford Crown Victoria model years — complaint volume vs the model's median year, recalls and severity. How we score →
Safety recalls (2)
Steering:rack And Pinion:pinion Shaft 2014-11-05 · campaign 14V704000 · 36,888 vehicles
Defect: Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Risk: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Fix: Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Steering 2013-08-29 · campaign 13V385000 · 355,000 vehicles
Defect: Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and W
Risk: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Fix: Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall n
Service bulletins (21)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Unknown Or Other 2026-02-24 · SSM 54601 · Service Bulletin/Repair Instructions
ford and lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the
Equipment 2024-04-24 · SSM 52476 · Service Bulletin/Repair Instructions
all accessory stick-on keyless entry keypads come with a wallet card containing the master code. if the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicle s owner during initial delivery. unlike the integrated (wired) factory keypad,
Engine 2019-09-18 · DOR-L2Q6V-10 · Service Bulletin/Repair Instructions
this sku is a radiator fan. the customer communication requested return of unsold inventory to inspect the electrical connections. an electrical connection issue may lead to the fan not working potentially throwing a check engine light for overheating.
Visibility:glass, Side/Rear 2019-08-09 · SSM 48130 · Service Bulletin/Repair Instructions
some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. this is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. hydrofluoric acid can attack the glass and cause visual distortion and/or disc
Power Train 2019-05-10 · SSM 47976 · Service Bulletin/Repair Instructions
on vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with motorcraft multi-purpose grease spray xl-5-a even if grease was not applied from the factory. also verify that the engine/transmission alignment dowel pins are present as well as the eng
Equipment 2018-03-30 · SSM 47201 · Service Bulletin/Repair Instructions
replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features is not recommended nor supported on any ford, mercury or lincoln vehicle. only approved genuine ford accessories or origin
Showing the 6 most recent of 21 bulletins. Search all of them free at nhtsa.gov.
What owners report
2023-04-28 · Steering“vehicle is exhibiting stiff steering issues associated with steering column. mechanic determined steering shaft requires replacement. this vehicle was already involved in a steering column recall several years ago however the problem appears to have returned.…”
2023-04-28 · Steering“i learned of recall on some models of crown victoria police interceptor. i own 3 such vehicles. two were identified for recall, the third a 2011 however was not. this car has signs of steering issues very hard to turn the wheel at times. there is rust on the lower intermediate steering shaft and at the u joints of the shaft. when i took the oth…”
2021-08-06 · Steering · 160,000 mi“the contact owns a 2011 ford crown victoria. the contact stated while driving 40 mph, the steering wheel started clicking and making an abnormal popping sound. the contact stated that the steering wheel was difficult to maneuver. there was no warning light illuminated. the contact stated he was able to continue to drive the vehicle. the vehicle was…”
2021-01-14 · Steering · 82,000 mi“tl* the contact owns a 2011 ford crown victoria. the contact stated that while driving at speeds above 60 mph, the front end would vibrate and a clunking noise was present coming from the steering column. eventually the steering column would not lock after parking the vehicle. the vehicle was taken to an independent mechanic who diagnosed that the …”
2020-07-13 · Visibility/Wiper · 74,000 mi“lower rear window defroster tab disconnects from glass, and does not stay permanently attached.…”
2020-04-30 · Steering“my steering i super had to turn the wheel when parked as well as driving. it is because of the steering shaft is rusted out and very dangerous to drive .i just found out that ford had a recall on this issue but i never received a notice about it…”
2019-05-20 · Unknown Or Other · 207,000 mi“there is a recall on my car,the rite front wheel is making poping sounds.…”
2018-06-02 · Engine · 149,354 mi“the engine just ejected the #7 spark plug while driving straight on city, public roads and caused the car to dangerously and suddenly slow down. the car just behind me had to maneuver to avoid me.…”
2017-04-24 · Exterior Lighting · 111,566 mi“the left turn signal works sometimes but blinks rapidly most of the time. no bulbs are burned out. sometimes the dash lights go out when the headlights are turned on and then the dash lights come back on when the headlights are turned off. sometimes the dash lights come back on even with the headlights are on but the dash lights are very dim. i…”
2014-03-13 · Steering“2011 ford crown victoria. consumer writes in regards to steering column shaft recall notice. *smd the dealer informed the consumer, the vehicle would be inspected. however, the consumer stated according to the recall notice, the part would be replaced, as well as inspecting otter parts. the service representative responded again, by saying, firs…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.