2013 Heartland Big Country problems, complaints & recalls
Most-reported problem areas: Wheels (2) · Tires (1) · Electrical System (1)
Safety recalls (2)
Equipment:other:labels 2015-07-30 · campaign 15V482000 · 1,680 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Fix: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Equipment 2013-05-07 · campaign 13V181000 · 890 vehicles
Defect: Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
Risk: If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
Fix: Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
What owners report
2017-08-28 · Tires“tl* the contact owns a 2013 heartland big country recreational vehicle equipped with dynamic tires, size: 235/80p16. while the vehicle was at a stop, the contact was informed that the rear passenger tire was missing. the contact inspected the tire and found that part of it was disintegrated. the manufacturer was not notified and the tire was not re…”
2014-07-08 · Wheels · 15,000 mi“i was parked over night at a campground and upon making my pre-trip inspection, noticed several bubbles on the front driver-side rv tire. had the tire replaced and started out later that afternoon on my trip. about two hours in, had a blowout on one of the other tires on the rv while traveling down the interstate at about 60 mph. road service p…”
2014-03-05 · Electrical System · 🔥 fire“tl* the contact owns a 2013 heartland big country trailer. the contact stated the exterior and interior lights were not working properly. the contact hired a electrician to diagnose the problem. the electrician stated there was defective and loose wiring under the camper that was causing sparking underneath the camper. the electrician also stated t…”
2013-08-14 · Wheels · 6,066 mi“we were north on interstate 75 near knoxville, tennessee towing our 2013 5 month old heartland big country rv with our 2012 ford f250 super duty. a passing motorist signaled to us that the left front tire of the rv was flat. we left the highway and found a truck and trailer repair facility at the exit. cause of the flat was that the plies of th…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.