2015 Heartland Big Country problems, complaints & recalls
Most-reported problem areas: Wheels (1) · Suspension (1)
Safety recalls (2)
Equipment:other:labels 2015-07-30 · campaign 15V482000 · 1,680 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Fix: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Suspension:rear:axle:non-Powered Axle Assembly 2015-01-30 · campaign 15V049000 · 131 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2015 Heartland Big Country 3800FL vehicles manufactured October 22, 2014, to December 16, 2014 and 2015 Heartland Big Country 3900FLP vehicles manufactured September 23, 2014, to January 12, 2015, 2015 Heartland Big Horn 3750FL vehicles manufactured September 3, 2014, to January 14, 2015, and Landmark 365 Charleston vehicles manufactured on December 24, 2014. In the affected recreational vehicles, the axles may be
Risk: Improper weight distribution across the axles may result in poor handling, increasing the risk of a crash.
Fix: Heartland will notify owners, and dealers will move the axles rearward to help with weight distribution on the Big Horn, and 3800 FL Big Country, and will add a ballast to the pin box to improve handling the 3900 FLP Big Country, free of charge. The recall began February 16, 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-19.
What owners report
2020-09-08 · Suspension“we had noticed a crack in the upper left corner of the fiber glass in the rv, on the drivers side. after further investigation, it was found that the weldings inside the wall where faulty and came unwelded, i had to pay to have these welds re-done because the manufacture would not communicate with them after complaining of the issue, it was also d…”
2017-11-28 · Wheels · 31,000 mi“in october, 2016, a year after purchase of the trailer (new), the front-left tire was found to be low on pressure (trailer was stationary at the time). took tire and wheel assembly to local tire store and they found that the rim was cracked just inside one of the wheel spokes. wheel was replaced by tredit tire and wheel (original oem supplier). …”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.