2016 Heartland Big Country problems, complaints & recalls
Most-reported problem areas: Tires (1)
Safety recalls (2)
Equipment:other:labels 2015-07-30 · campaign 15V482000 · 1,680 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk: An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Fix: Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Equipment:recreational Vehicle/Trailer 2015-04-03 · campaign 15V199000 · 252 vehicles
Defect: Heartland Recreational Vehicles, LLC (Heartland) is recalling certain model year 2016 Big Country, Bighorn, Cyclone, Edge, Elkridge, North Trail, Prowler, Road Warrior, Sundance XLT, Torque, Wilderness and 2015-2016 Landmark 365 fifth wheel and travel trailers. In the affected vehicles, the bolts that attach the expanding room to the sliding mechanism chain may fail allowing the room to extend unintentionally while the vehicle is in motion.
Risk: If the room extends while vehicle is in motion, there is an increased risk of a crash.
Fix: Heartland will notify owners, and dealers will replace the defective bolts, free of charge. The recall began April 16, 2015. Owners may contact Heartland customer service at 1-877-262-8032. Heartland's number for this recall is 99-01-21.
Service bulletins (2)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment:appliance:air Conditioner 2016-06-21 · 98.01.19 · Service Bulletin/Repair Instructions
due to improper build specifications from dometic on its blizzard ac system air flow requirements, the ac system has too high of a static air pressure. this static air pressure causes the accumulated standing water to splash into the return air duct.
Equipment:appliance:air Conditioner 2016-06-21 · 98.01.19 · Service Bulletin/Repair Instructions
due to improper build specifications from dometic on its blizzard ac system air flow requirements, the ac system has too high of a static air pressure. this static air pressure causes the accumulated standing water to splash into the return air duct.
What owners report
2018-06-15 · Tires · 15,000 mi“tl* the contact owns a 2017 (na) heartland big country 3650rl equipped with dynamic sailun tires, size: 235/85/r16. after driving 70 mph and stopping at a rest area, the contact noticed that all four tires were deteriorated. the recreational vehicle was not taken to a dealer for diagnostic testing or replacement of the tires. the manufacturer was n…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.