2014 Keystone Bullet problems, complaints & recalls
Most-reported problem areas: Structure:body (2) · Electrical System (1)
Safety recalls (5)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment:appliance:air Conditioner 2016-08-15 · campaign 16V600000 · 51,585 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.
Risk: If the thermostat is wired improperly, any damage to the thermostat wiring may result in an electrical short, increasing the risk of a fire.
Fix: Keystone will notify owners, and dealers will correct the wiring at the air conditioner control box, free of charge. The recall began on October 7, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-261.
Suspension:rear:springs:leaf Spring Assembly:hanger/Bracket 2014-03-27 · campaign 14V146000 · 32 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2014 Summerland, Springdale, Bullet, and Cougar recreational travel trailers and fifth wheels. The affected vehicles may have been built with frame spring hangers that may be brittle and susceptible to fracturing.
Risk: A spring hanger that fractures may result in a loss of control of the trailer, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will inspect and replace the spring hanger, as necessary, free of charge. The recall began on April 17, 2014. Owners may contact Keystone at 1-866-425-4369. Keystone's number for this recall is 14-205.
Suspension:rear:axle:non-Powered Axle Assembly 2014-03-12 · campaign 14V120000 · 708 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2014 Cougar, Springdale, Hideout, Passport, and Bullet fifth wheels and travel trailers manufactured January 13, 2014, through February 12,2014. In the affected vehicles, the inner wheel bearings on the axle may have insufficient lubrication.
Risk: With an insufficient amount of lubrication, the wheel bearing and hub may become overheated and the wheel may seize or separate from the vehicle, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will inspect the axle hubs and bearings for the proper lubrication. Any damaged bearings will be replaced. These repirs will be performed, free of charge. The recall began on April 7, 2014. Owners may contact Keystone at 1-866-425-4369. Keystone's number associated with this recall is 14-202.
Equipment 2013-04-23 · campaign 13V155000 · 6,561 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
Risk: If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
Fix: Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2014-07-30 · 14-211 · Service Bulletin/Repair Instructions
this communication is informing dealership service departments of advisory 14-211 for the missing door stop on the exterior shower located above the water heater.
Equipment 2014-07-30 · 14-211 · Service Bulletin/Repair Instructions
this communication is the final customer notification for advisory 14-211 for the missing door stop on the exterior shower located above the water heater.
Structure 2014-07-30 · SA-14-211 · Service Bulletin/Repair Instructions
keystone rv: above the water heater, a door stop on exterior shower, is missing and be contact with water heater exhaust grill leading to heat damage if in open position. model 2015 bullet 310. *pe
What owners report
2017-08-24 · Structure:body · 1,500 mi“tl* the contact owns a 2014 keystone bullet. the contact stated that water entered the rear panel of the trailer. upon inspection, the contact found that the aluminum molding heated and caused the rear panel to warp. an independent mechanic was contacted and confirmed that inadequate material was used, which caused the failure. the dealer and manuf…”
2017-06-28 · Electrical System · 🔥 fire“tl* the contact owns a 2014 keystone bullet 284rls travel trailer 28ft. the contact stated that the vehicle's light switches became inoperable. upon expecting the ceiling lights, the contact noticed that the light switches had melted and burned. the contact also stated that the sockets were burned. the contact stated that the switches were mounted …”
2017-04-29 · Structure:body“windows were manufactured in mexico. windows do not fit and improperly installed.claim was made and and denied within warranty period. keystone after warranty was out changed complaint to another cause without inspection and denied again as out of warranty. the worst customer service i have ever experienced.…”
2015-07-08 · Unknown Or Other“the deadbolt lock on the door of the trailer would not unlock. we had to climb trough the emergency window, but the lock would not turn from the inside either so we had to unscrew and remove the door handle. then remove the deadbolt so we could use the door. the second incident that happened was on 7/5/2015. when we returned home from our t…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.