2015 Keystone Bullet problems, complaints & recalls
Most-reported problem areas: Latches/Locks/Linkages (1)
Safety recalls (4)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment:appliance:air Conditioner 2016-08-15 · campaign 16V600000 · 51,585 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2011-2017 Bullet and Passport recreational trailers. The affected vehicles are equipped with an air conditioner LCD thermostat that may not be properly wired.
Risk: If the thermostat is wired improperly, any damage to the thermostat wiring may result in an electrical short, increasing the risk of a fire.
Fix: Keystone will notify owners, and dealers will correct the wiring at the air conditioner control box, free of charge. The recall began on October 7, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-261.
Equipment:recreational Vehicle/Trailer 2015-05-27 · campaign 15V317000 · 1,529 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2015 Keystone Sprinter, Cougar, Montana, Montana High Country, Outback, Bullet, Avalanche, Alpine, Fuzion, Impact, Laredo, Raptor, Carbon, and Passport, and Dutchmen Kodiak, Aerolite, Denali, and Voltage vehicles. In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.
Risk: If the room extends while vehicle is in motion, there is an increased risk of a crash.
Fix: Keystone has notified owners, and dealers will replace the screws that secure the drive chain, free of charge. The recall began on June 18, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-225.
Suspension:rear:axle:non-Powered Axle Assembly 2015-04-07 · campaign 15V207000 · 2,260 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Sprinter, Springdale, Bullet, Cougar, Hideout, and Passport trailers and 2015-2016 Dutchmen Aspen, Coleman, Denali, Razorback, Rubicon, and Voltage trailers. For a full list of the specific models and floor plans affected, see RCLRPT-15V207-4161.PDF under Associated Documents. In the affected trailers, the studs that are used to attach the wheels to the axle hubs may break.
Risk: If the wheel studs break, the wheel could detach from the vehicle, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will replace the wheel hubs, free of charge. The recall began on June 29, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-230.
Service bulletins (7)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Equipment 2014-11-03 · 14-215 · Service Bulletin/Repair Instructions
this communication is the owner notification 14-215 for the octagon correct track cam plate manufactured out of specification.
Equipment 2014-11-03 · 14-215 · Service Bulletin/Repair Instructions
this communication is informing dealership service departments of owner notification 14-215 for the octagon correct track cam plate manufactured out of specification.
Suspension 2014-11-03 · 14-215 · Service Bulletin/Repair Instructions
this owner notification 14-215 involves units with the octagon correct track cam plate manufactured out of specification. if the hanger has the defect part and the involved component has been adjusted from the original manufacturing setting, it may allow excessive suspension movement possibly causin
Suspension 2014-11-03 · 14-215 · Service Bulletin/Repair Instructions
keystone rv company: campaign being conducted on certain 2015 keystone travel trailers and fifth whels. *lj
Equipment 2014-07-30 · 14-211 · Service Bulletin/Repair Instructions
this communication is informing dealership service departments of advisory 14-211 for the missing door stop on the exterior shower located above the water heater.
Equipment 2014-07-30 · 14-211 · Service Bulletin/Repair Instructions
this communication is the final customer notification for advisory 14-211 for the missing door stop on the exterior shower located above the water heater.
Showing the 6 most recent of 7 bulletins. Search all of them free at nhtsa.gov.
What owners report
2016-05-31 · Latches/Locks/Linkages“tl* the contact owns a 2015 keystone bullet. the contact stated that the rv door was locked; however, the contact was unable to unlock the door. the contact stated that the deadbolt seized in the lock position. the rv was not included in nhtsa campaign number: 13e039000 (equipment, latches/locks/linkages). the manufacturer was notified of the failu…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.