2015 Keystone Impact problems, complaints & recalls
Safety recalls (3)
Equipment 2017-11-22 · campaign 17V755000 · 1,205,997 vehicles
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in ce
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Equipment 2016-11-15 · campaign 16V825000 · 6,252 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2015-2016 Keystone Carbon, Fuzion, Impact, Raptor, and Dutchmen Voltage toy hauler fifth wheels equipped with aluminum black ladders manufactured by Christianson Industries. The affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge.
Risk: If the hinges separate from the ladder while in use, the ladder may fall from the vehicle, increasing the risk of injury.
Fix: Keystone will notify owners, and dealers will install a hinge brace over the back of the existing hinges, free of charge. The recall began on November 29, 2016. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 16-267.
Equipment:recreational Vehicle/Trailer 2015-05-27 · campaign 15V317000 · 1,529 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain model year 2015 Keystone Sprinter, Cougar, Montana, Montana High Country, Outback, Bullet, Avalanche, Alpine, Fuzion, Impact, Laredo, Raptor, Carbon, and Passport, and Dutchmen Kodiak, Aerolite, Denali, and Voltage vehicles. In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend unintentionally while the vehicle is in motion.
Risk: If the room extends while vehicle is in motion, there is an increased risk of a crash.
Fix: Keystone has notified owners, and dealers will replace the screws that secure the drive chain, free of charge. The recall began on June 18, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-225.
Service bulletins (6)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Electrical System:alternator/Generator/Regulator 2017-06-10 · 16-243 · Service Bulletin/Repair Instructions
revision made in june 2016, additional model 301 added to this advisory. this communication is the final customer notification for advisory 16-243, for owners with model 301, for the impact generator air intake and outlet divider.
Electrical System:alternator/Generator/Regulator 2016-06-09 · 16-243 · Service Bulletin/Repair Instructions
revision made in june 2016, additional model 301 added to this advisory. this communication is informing dealership service departments of advisory 16-243, and the addition of model 301, for the impact generator air intake and outlet divider.
Electrical System:alternator/Generator/Regulator 2016-06-09 · 16-243 · Service Bulletin/Repair Instructions
revision made in june 2016, additional model 301 added to this advisory. this advisory 16-243 involves units manufactured with no air intake and outlet divider. generators installed without the divider may shut down in high ambient temperatures.
Equipment 2014-11-03 · 14-215 · Service Bulletin/Repair Instructions
this communication is the owner notification 14-215 for the octagon correct track cam plate manufactured out of specification.
Equipment 2014-11-03 · 14-215 · Service Bulletin/Repair Instructions
this communication is informing dealership service departments of owner notification 14-215 for the octagon correct track cam plate manufactured out of specification.
Suspension 2014-11-03 · 14-215 · Service Bulletin/Repair Instructions
this owner notification 14-215 involves units with the octagon correct track cam plate manufactured out of specification. if the hanger has the defect part and the involved component has been adjusted from the original manufacturing setting, it may allow excessive suspension movement possibly causin
What owners report
2018-04-02 · Unknown Or Other · 4,000 mi“tl* the contact owns a 2015 keystone impact. the contact stated that the bracket that held the slide out failed. furthermore, the wall that the bracket was on had caved inside the vehicle. the dealer was not contacted about the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and blamed the contact fo…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.