2020 Keystone Impact problems, complaints & recalls
Safety recalls (4)
Equipment:mechanical:integrated Jack/Leveler/Stabilizer 2022-09-29 · campaign 22V726000 · 9,678 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2021-2023 Alpine, Avalanche, 2020-2023 Fuzion and Impact travel trailers. The hydraulic leveling leg foot pads may become loose and separate from the vehicle.
Risk: A foot pad that separates during transit can become a road hazard, increasing the risk of a crash.
Fix: Dealers will inspect the mounting bolt and reinstall with thread locking adhesive, as necessary, free of charge. Owner notification letters were mailed November 10, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 22-437.
Equipment:appliance:oven/Stove/Cooktop 2021-01-20 · campaign 21V019000 · 309 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2020 Impact 26V, 28V, 29V, 311, 317, 330, 332, 343, 351, 359, 367, 415, 3118, 3219 recreational trailers, equipped with Dometic 3 burner cooking stoves. The internal O-ring between the saddle valve and the manifold can experience a propane gas leak.
Risk: A gas leak can increase the risk of a fire.
Fix: Keystone will notify owners, and dealers will remove the existing manifold bolts and seals and install new seals and bolts, free of charge. The recall began February 12, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-398.
Electrical System:wiring 2020-07-24 · campaign 20V428000 · 594 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the transfer switch "Line" wiring (shore cord) and "Load" wiring (power center wiring) reversed, allowing the generator power to energize the shore power connection.
Risk: A generator that is able to energize the shore power connection may increase the risk of injury.
Fix: Keystone will notify owners, and dealers will run the generator to check for the proper power output, correcting the wiring as necessary, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-382. Note: If there is no power inside the unit while the generator is running, owners are instructed to discontinue using the generator until the recall remedy is performed.
Equipment:electrical 2020-07-07 · campaign 20V398000 · 8,313 vehicles
Defect: Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
Risk: If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
Fix: Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.
Service bulletins (17)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Structure 2022-03-15 · 21-406 · Service Bulletin/Repair Instructions
email to owners regarding campaign 21-406. it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be c
Structure 2021-08-18 · 21-406 · Service Bulletin/Repair Instructions
2nd mailing to owners for advisory 21-406. it has been determined that polycarbonate skylights used on alpha flex and alpha ply roof systems may crack. closing notice - this campaign ends october 31, 2021. all repairs and claims for this campaign must be submitted on or before october 31st to be c
Equipment 2021-03-01 · KSB-200305 · Service Bulletin/Repair Instructions
attached are the updated repair instructions for ksb-200305. the information and instructions in a keystone service bulletin (ksb) are intended to inform rv dealership service managers/technicians of situations that may occur with some recreational vehicles so dealership personnel can perform proper
Equipment 2020-07-17 · 20-380 · Service Bulletin/Repair Instructions
it has been determined that certain fuzion and impact units may have issues with equalizer leveling legs. the equalizer leveling legs may have a hydraulic tube size that is inconsistent and may cause the leg to bind or leak. the remedy is to identify the part and replace the four rear leveling jacks
Equipment 2020-05-12 · KSB-200305 · Service Bulletin/Repair Instructions
this process describes how to replace a furrion antenna head with a winegard 360 for over the air (ota) channels.
Equipment:recreational Vehicle/Trailer 2020-02-03 · 20-370 · Service Bulletin/Repair Instructions
this is the owner notification letter for advisory 20-370. it has been determined that certain keystone rv impact models with dometic refrigerators installed in the slide out do not have a ventilation fan installed which can lead to poor refrigerator performance.
Showing the 6 most recent of 17 bulletins. Search all of them free at nhtsa.gov.
What owners report
2020-08-24 · Unknown Or Other“the trailer door released unexpectedly causing severe personal injuries…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.