2016 Thor Motor Coach Axis problems, complaints & recalls
Most-reported problem areas: Visibility/Wiper (1) · Visibility (1) · Suspension (1)
Safety recalls (2)
Equipment 2017-11-22 · campaign 17V758000 · 110,400 vehicles
Defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Visibility:defroster/Defogger/Hvac System 2015-08-19 · campaign 15V530000 · 290 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain model year 2016 Axis and Vegas recreational vehicles manufactured March 26, 2015, to July 6, 2015. In the affected vehicles, the heating, ventilation and air conditioning control may lock on one setting, preventing the operator from changing the air flow, thereby eliminating the ability to defrost the windshield.
Risk: If the windshield cannot be defrosted, the driver's visibility may be affected, increasing the risk of a crash.
Fix: TMC has notified owners, and dealers will install a jumper harness to prevent the condition, free of charge. The recall began on September 1, 2015. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000103.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Visibility 2020-12-07 · TSB 20-06 · Service Bulletin/Repair Instructions
it has been determined that certain 2016-2018 xs/vs equipped with a wexco butterfly wiper system may experience a wiper sweep angle that does not fully clear the field of view for the driver.
Equipment 2019-12-05 · LTR 120519 · Service Bulletin/Repair Instructions
this letter stated that there were no service bulletins or technical service bulletins issued for the month of november, 2019.
Equipment:other:owners/Service/Other Manual 2017-11-03 · LTR 110317 · Service Bulletin/Repair Instructions
this letter stated that there was one (1) service notification issued for the month of october, 2017.
What owners report
2020-01-28 · Structure:body · 28,000 mi“we were stopped at a gas station to fill up..we had stepped out of the motorhome to begin filling...my husband decided we needed to pull forward...when i attempted to enter the motorhome...the door would not open. fortunately, we, senior citizens, climbed through an unlocked window near the drivers seat and with the help of a kind person on the ou…”
2017-05-09 · Suspension“tl* the contact owns a 2016 thor master t-20 (na) trailer. the contact stated that the front axle and front passenger side middle wheel fractured due to defective welding. the welding failed to secure the front passenger side middle wheel to the axle, which caused the wheel and axle to fracture. the manufacturer was notified. the axle and wheel wer…”
2016-05-20 · Visibility/Wiper · 7,040 mi“i have complied with safety recall 15v-530, safety advisory rc000103. the problem remains, no change, i cannot defrost the windshield. the only significant air flow is to the floor regardless of the air flow control setting. as stated in the recall, the vehicle was equipped with a defective air flow control unit which does not permit air flow to…”
2015-09-23 · Visibility · 1,500 mi“tl* the contact owns a 2016 thor axis. while traveling during inclement weather conditions, the windows had excessive fog and the defroster failed. the contact experienced poor visibility due to the failure. the vehicle was included in nhtsa campaign number: 15v530000 (visibility). the contact had been waiting for the part to schedule the recall re…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.