2017 Thor Motor Coach Axis problems, complaints & recalls
Most-reported problem areas: Visibility/Wiper (3) · Steering (1)
Safety recalls (2)
Equipment 2017-11-22 · campaign 17V758000 · 110,400 vehicles
Defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Equipment:other:labels 2017-10-09 · campaign 17V634000 · 507 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
Risk: If the water capacity information is incorrect and it causes the vehicle to be over loaded, there would be an increased risk of a crash.
Fix: TMC will notify owners and send them corrected labels, free of charge. The recall began on November 15, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000147.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Visibility 2020-12-07 · TSB 20-06 · Service Bulletin/Repair Instructions
it has been determined that certain 2016-2018 xs/vs equipped with a wexco butterfly wiper system may experience a wiper sweep angle that does not fully clear the field of view for the driver.
Equipment 2019-12-05 · LTR 120519 · Service Bulletin/Repair Instructions
this letter stated that there were no service bulletins or technical service bulletins issued for the month of november, 2019.
Equipment:other:owners/Service/Other Manual 2017-11-03 · LTR 110317 · Service Bulletin/Repair Instructions
this letter stated that there was one (1) service notification issued for the month of october, 2017.
What owners report
2021-11-10 · Visibility/Wiper“subject: wiper on driver side. 2017 thor axis motorhome. wiper sweep (from center park) stops mid-left hand before returning to park position. thus, the blade stops directly in front of the driver view forward, obstructing oncoming traffic view to the left of the drivers field of vision. the wiper blade does not clear rain all the way to the…”
2020-06-21 · Visibility/Wiper · 7,500 mi“i bought on 9-12-17, on the 1st rain, wipers only cleared about 50% of the drivers view. dealer made adjustment to cover more windshield which now left tie wipers about 1 ft. from bottom when resting, i can live with that, problem now was in 2nd rain and wind, the wipers wrapped around both corner posts, had to turn off wipers and pull over. i took…”
2019-09-26 · Visibility/Wiper · 21,000 mi“traveling west on i94 north dakota in a construction zone during a rainstorm. the windshield wipers became entangled when they went out of sync causing the driver side wiper linkage to break. we were forced to continue driving until we exited the construction zone as there was no shoulder and interstate traffic was two directions on one side. …”
2018-07-18 · Steering“after a year of the battery draining every few days and many months in service, a ford service center found a severely rusted steering column inside the rv. the vehicle was therefore not going fully into park. (i am entering march 1, 2018 as the date, but we were driving the vehicle intermittently from march 2017-october 2017 experiencing the probl…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.