2018 Thor Motor Coach Axis problems, complaints & recalls
Most-reported problem areas: Visibility/Wiper (2)
Safety recalls (3)
Equipment 2017-11-22 · campaign 17V758000 · 110,400 vehicles
Defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve
Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Fix: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Exterior Lighting 2017-11-02 · campaign 17V692000 · 36 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2018 Ace, Axis, Hurricane, Windsport, and Vegas motorhomes. The wiring for the trailer lights may have been inserted into the wrong locations of the trailer lighting socket causing the trailer lights to not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: If the trailer lights do not function as intended, it can increase the risk of a crash.
Fix: Thor has notified owners and dealers will re-wire a new connector, free of charge. The recall began on November 21, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000148.
Equipment:other:labels 2017-10-09 · campaign 17V634000 · 507 vehicles
Defect: Thor Motor Coach (TMC) is recalling certain 2017-2018 Challenger, Axis, Chateau, Four Winds, Hurricane, Miramar, Palazzo, Tuscany, Vegas, Venetian, and Windsport motorhomes. The cargo carrying capacity (CCC) label on these vehicles may indicate an incorrect water capacity for the water heater/fresh water tank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Tires and Rims for Motor vehicles over 10,000lbs."
Risk: If the water capacity information is incorrect and it causes the vehicle to be over loaded, there would be an increased risk of a crash.
Fix: TMC will notify owners and send them corrected labels, free of charge. The recall began on November 15, 2017. Owners may contact TMC customer service at 1-877-500-1020. TMC's number for this recall is RC000147.
Service bulletins (3)
Technical service bulletins are repair instructions manufacturers send dealers for known issues. Unlike recalls, the fix is not automatically free — but naming the bulletin at the service desk can save diagnosis time and support goodwill repairs.
Visibility 2020-12-07 · TSB 20-06 · Service Bulletin/Repair Instructions
it has been determined that certain 2016-2018 xs/vs equipped with a wexco butterfly wiper system may experience a wiper sweep angle that does not fully clear the field of view for the driver.
Equipment 2019-12-05 · LTR 120519 · Service Bulletin/Repair Instructions
this letter stated that there were no service bulletins or technical service bulletins issued for the month of november, 2019.
Equipment:other:owners/Service/Other Manual 2017-11-03 · LTR 110317 · Service Bulletin/Repair Instructions
this letter stated that there was one (1) service notification issued for the month of october, 2017.
What owners report
2019-07-19 · Visibility/Wiper“2018 thor axis. consumer writes in regards to defective windshield wipers. *ld the consumer stated the wiper on the driver side was not long enough to cover the proper distance across the windshield. the post on the either side of the windshield obstructs the driver's view when turning. *js…”
2019-07-09 · Visibility/Wiper · 2,000 mi“motorhome was delivered with the driver side (ds) only raising to approx 45*, center of driver's view. dealer did not have a fix. any adjustment to raise the arm cause the arms to collide and jam. very dangerous condition and common to the axis/vegas line by reader responses in online forum. *as *tr…”
Excerpts of consumer complaints filed with NHTSA, lightly truncated. They are owner statements, not verified findings.